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Business Profile

Major Appliance Services

Rick's Appliance Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Help me was sent out by ****** to fix my washing machine lid he brought the lid I left him down there for a while when I went down to check on him I saw him messing with the panel punching a whole bunch of buttons on it like code then he denied to fix my machine because ********* would not get the confirmation number and time so he left my machine worse than what it was when he showed up I called **** and they hung up on me said take them to court I'd like my washing machine panel fixed now that they broke they also attempted to get extra work out of me telling me I needed a bearing fixed in it that does not need to be fixed I would like my panel replaced or the code set back on it correctly so I can run my machine now after I put the lid on it myself

    Business Response

    Date: 03/12/2024

    Customer stated unit is under warranty. It clearly is not. Unit was manufactured on 4/22/2020. ALMOST 4 YEARS AGO.  We advised him before when we set up the call that he must provide a receipt for the purchase of the washing machine in order to cover under warranty. He has failed/refused to supply us with proof of purchase. The technician in trying to determine the problem with the washer, put unit in service mode to check the error codes, which there where multiple codes. The problem with the washer is not just a lid issue, it also has bad GEAR CASE and bearing very noisy, the lid was physically broken. Also unit has multiple error codes in which just replacing the lid will not fix. We asked him to contact ****** to try and get a concession for the repairs which he was unable to get. This unit is obviously not under warranty. He is trying to get someone to fix his 4 year old machine for free.  I tried discussing calmly with him on the phone. He raised his voice and even started yelling at me. He made threats of legal action at which time we advised him again that either he provide a receipt for the purchase or have ****** provide and authorization/concession to pay for the repairs. He said he going to sue us and ******. All he has to do is provide a receipt to show it is under warranty and everything will be fixed and paid for by ******* He still refuses to provide the receipt.

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