Complaints

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• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract didn't include painting of siding/west brick wall as discussed at estimate. Additional contract to paint brick, not siding. Paid $3,656.31
  Remove storm windows home and re glaze only final paymnt. of $3K received.
  WHERE NEEDED - not done at all even after company agreed to try and make right. Painter used calking not window glazing
  Paint install provided storm window hooks.(2
  @ top of each window that line with other half that attaches to
  home - set at diffenent heights
  Inspect inside of interier windows and glaze/ paint where
  needed prior to re installation of storm windows - not done
  Do minor caulk fill in hairline cracks in shingle siding4where needed at back of
  home - not done during initial and sparcely on attempt to correct
  Replace trim piece at soffit above patio door at back ri?ght
  side of home - complete
  Install batton srtips on soffit all the way around
  the home where needed to cover gap between facia and soffit - not completed and what was done, insuffieient when worker said it wasn't working
  Paint all new work.with homeowner provided paint. (Pvc batton
  strips if applicable) otherwise wood strips will be used. Inspect
  window on west side of home and do any necessary work such as
  paint and scraping and or glazing (unable to get a clear look at
  the window although it looked relatively good from a distance - not done
  Replace 4 soffit vents with larger vents that are located at the
  corners of home - not done.
  Additional contract work - insufficient
  Photos included w/complaint. Homeowners supplied primer/paint @$50+x1-gal & $100+x 2gals respectively. Homeowners agreed to powerwash brick 2 days prior work beginning. *** ******** was not forthcoming about satisfaction. He had alternate worker come & work, but work only semi-satisfactory. No glazing done, only caulking on windows. No preparatory work done prior to painting and not included on contract, but prime reason for contact. Company has since changed TM infringement logo of another company.

  

  Business Response

  Date: 01/09/2025

  "We appreciate your feedback. I apologize that our work and customer service was not up to your expectations. This project did not go perfectly, and we have tried to satisfy you. I came out to your house 3 times after the original work was completed to see what needed to be corrected and to try and satisfy your concerns. The painting of the siding was not something in our written estimate, but I had the craftsmen complete the work as a good faith act. The fascia board was too rotten and warped to secure as estimated and I discussed that with you before I reduced the price to adjust for not completing that work. The original craftsmen primed and painted the brick, removed, and re-glazed the storm windows, then reinstalled and painted the storm windows and the siding. The second craftsman that was at your project removed the storm windows and added glazing to the areas that you were concerned about. He also scraped, sanded, and repainted several areas and caulked any areas that were not done. We also purchased another gallon of the paint to touch up the areas that you had concerns about. When I came to your house the final time, and reduced the final bill, you were satisfied with the work and said we had come to a fair resolution. I apologize that you are not happy with our work. As a reminder, we warranty our work for 1 year. Please let us know if we need to re-visit your project."