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Find a Location

Credit Union of America has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Credit Union of America

      711 West Douglas Wichita, KS 67213

    • Credit Union of America

      711 W Douglas Ave Wichita, KS 67213-4703

    • Credit Union of America

      PO Box 47528 Wichita, KS 67201-7528

    Business ProfileforCredit Union of America

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers a full range of consumer financial services available on a membership basis to employees in Kansas education, or to residents of qualifying counties in Central Kansas.

    Business Details

    This is a multi-location business.

    Find a Location

    Credit Union of America has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Credit Union of America

        711 West Douglas Wichita, KS 67213

      • Credit Union of America

        711 W Douglas Ave Wichita, KS 67213-4703

      • Credit Union of America

        PO Box 47528 Wichita, KS 67201-7528

      Location of This Business
      711 West Douglas, Wichita, KS 67213
      BBB File Opened:
      8/24/2006
      Years in Business:
      89
      Business Started:
      3/6/1935
      Business Started Locally:
      3/6/1935
      Date of New Ownership:
      3/6/1935
      Business Incorporated:
      3/6/1935
      Type of Entity:
      Corporation
      Business Management
      • Ms. Glenda Burkett, Marketing Director
      • Kim Money, Vice President of Marketing
      • Mr. Jim Jacobs, Senior VP of Risk
      • Jaimi Marker, Risk Manager
      Contact Information

      Principal

      • Mr. Jim Jacobs, Senior VP of Risk

      Customer Contact

      • Ms. Glenda Burkett, Marketing Director
      • Kim Money, Vice President of Marketing
      • Mr. Jim Jacobs, Senior VP of Risk
      • Jaimi Marker, Risk Manager

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/15/2023

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I received an email offer to apply for a credit card with Credit Union of America. I decided to take them up on it and apply. After filling out the application a hard inquiry was placed on my transunion report. A short while later I received a text message stating I was approved for the card, great! This is where the trouble begins. The text message also stated I now needed to apply for membership and provided a link. I did so, and to my surprise another hard inquiry was placed on my credit report. Why a financial institution would need to pull the same person's credit twice less than an hour apart is beyond me. The next day I received an email saying that my attempt to open the required savings account was "unsuccessful". I called and spoke with a representative and they said something about public records not matching. Security is their pergroative and if they deny me fine, but why would the falsely induce me to apply for the membership? Why could they not just deny the credit card application? I applied for the card and accept that one inquiry was placed. However, I do not accept the second hard inquiry. Any reasonable person would assume that if they get approved for a credit card then they would get approved for a savings account. I was falsely induced to apply for the membership and want the second hard inquiry removed.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cheron B

      1 star

      05/16/2023

      I have a car loan with this bank at Central and Woodlawn and was harassed over 9 cents. I was sent emails that my 9 cents balance was delinquent over 10 days. I deposited 826.00 and I told the teller to pay 181 on the car she said its 181.09 I said pay it all please. I deposited 826.00 that day. Why would I not want to pay 9 cents? What the **** can you do with 9 cents in 2023? I was sent emails and harassed over pennies. Woe to you who get a mortgage with this company or have a actual car payment that is behind. I was sent emails to resolve a matter I did not cause. I am angry, I am dissapointed and I will not be doing business with this bank in the future. I would say the word for this was PETTY. This is not FRIENDLY treatment.

      Credit Union of America Response

      06/06/2023

      CUA sincerely appreciates the feedback from our member. We continue to utilize technology for the benefit of our members while at the same time not losing focus on exceptional member service. Based on the recent feedback, we are reviewing our internal processes and committed to making the appropriate enhancements within the next 30-days.

      Local BBB

      BBB of Midwest Plains

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