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Business Profile

Auto Repairs

Uncle Rick's Diesel and Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business was said to have my truck done over a month ago but has not been in contact with me at all and seems to have shop locked up with nobody in sight on “business” days, he asked for money up front for parts don’t know if he got those or not but other people was there looking for their trucks to since he has not answered anyone.

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my pickup to this business on June 15, 2033 to have a longblock engine put in. I was told that it would be a 4-5 day turnaround. Following many excuses and unanswered phone calls or texts, we went to the business after waiting 3 weeks, to take control of our truck and have it trailered back to Ellsworth.Nothing had been done to the truck in those 3 weeks. *** was very irate and refused to let us take the truck. He then had the truck put inside so we couldn’t access it. He told the 2 policemen that there was a mechanics lien on it and that we still owed money on it. We had paid a portion of the bill by credit card and had intended to pay the remainder when the truck was finished. Obviously nothing had been done, so how could there be a mechanics lien? After much more yelling, profanity and threats and being told we were trespassing on his property, we left. We simply want the work completed properly after which we will pay the remainder of the repair cost or we would like to engage a transport service (at our expense) to return the pickup to Ellsworth.

    Business Response

    Date: 08/04/2023

    We completed the work for the consumer and returned the vehicle to him.

Uncle Rick's Diesel and Auto is NOT a BBB Accredited Business.

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