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Business Profile

Lawyers

Hollins and McVay, P.A.
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has sent a letter to me threatening me and my children’s lively hood. Accusing me of owing money to them and a company I have never heard of nor utilized. When I questioned what this was about and explained that I have never utilized their services I was treated like a liar and spoken to with disdain as if it were impossible for somebody to steal somebody else’s identity. What makes it even worse, as when I explain to them that I was never notified not once about a nor a court hearing or anything like that I was basically scoffed at or laughed at and then told that when they tried to notify me,it was returned to sender as Undeliverable. I stated to the young lady clearly something is off if in 10 years you have not been able to give me any notification and your proceeded to put a judgement in my name and I was unable to defend myself against this theft because I had no knowledge. So this company and the other company knowingly defrauded me knowing that I was unable to prove this is not me and defend myself against this theft becauae I was never ever notified. The company has used this company to steal from my three children

    Business Response

    Date: 03/24/2025

    Due to the public nature of all responses, we cannot identify or respond to any complaint from a consumer without first express permission for our office to release any/all information regarding an account in this public forum. 

  • Initial Complaint

    Date:01/31/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was expecting at least some guidance or direction from this law firm that filed a summons/petition. However, I was met with an outright refusal to provide any assistance, which I find extremely disappointing given the firm’s profession- and the paperwork they sent me. Useless, unhelpful.

    I understand that law firms have policies and limitations regarding information, but completely declining to elaborate or give even general advice or guidance on something they sent to me in the first place, is unprofessional and unhelpful. If this "law firm" does not provide any assistance for cases that are there's to begin with, it would be helpful to clearly state this upfront to avoid wasting people's time.

    Business Response

    Date: 02/03/2025

    Since all responses are provided to the public forum, we can not provide information regarding any information without express consent from the consumer that any information be publicly made available. 

    Customer Answer

    Date: 02/03/2025



    Complaint: ********



    I am rejecting this response because your claim isn’t relevant. You say it’s on a public forum yet public or private- still same issue. You’re not doing your clients any good whatsoever. 



    Sincerely,



    ******* ********

    Business Response

    Date: 02/04/2025

    Once again, this consumer has not given permission for our office to post any account information to this public forum, therefore we can not answer this dispute through this medium.

  • Initial Complaint

    Date:01/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This lawyer (**** ********** ******* ********) is automatically charging me for a service that I did not sign up for. It's being taken directly from my alimony direct deposit and I have no need for this service nor did I ever ask for it.

    Business Response

    Date: 01/24/2025

    On January 1, 2025 ********** ******* ******** was appointed as Court Ordered Trustee for all Support matters in Leavenworth County. We have received correspondence from this person and have in the future opted her out of trustee services at her request.

  • Initial Complaint

    Date:03/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/23/24 I contacted this business over a lawsuit over the phone that was filed against me for 2 collections accounts. I had received no contact from them prior to the lawsuit taped to my door. I submitted my divorce decree to them over email on march 1st 2024 because these debts were taken in my divorce by the other party. I was informed this would redirect the debt, and I provided the phone number and address for the other party. I have reached back multiple times over the course of the last month to see if these have been corrected as they have not been removed from my credit and I have not been informed these have been redirected.
    Due to the nature of the divorce, me being a victim of domestic violence victim, and having filed a PFA against the other party as well as the divorce— communicating with the other party directly is not feasible. I have been relying solely on response from the agency in which they have not been compliant.

    Business Response

    Date: 03/18/2024

    Due to the public nature of the responses, we can not respond to any dispute without first express permission from the consumer authorizing information about any account or debt to be publicly posted.

    Customer Answer

    Date: 03/18/2024

    I would like to give them permission. Is that what they need from me? How do I give that to them?

    Customer Answer

    Date: 03/19/2024

    Following up on how I need to grant them this permission. 

    Business Response

    Date: 03/25/2024

    The consumer will need to state that they grant permission for their account information to be divulged and posted publicly on this site. 

  • Initial Complaint

    Date:10/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to charge me for services that are covered by *******. Call ******* **** and use ***** ********* not ***** *******. I shouldn’t be paying for an ambulance since I have ********

    Business Response

    Date: 10/23/2023

    Due to all responses on this portal being public, we can not respond without express consent that responses/account information can be made publicly through this portal.  We would encourage this consumer to contact us directly.

  • Initial Complaint

    Date:01/16/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I had got a garnishment from hollins and mcvay with my employer .I never received proper paperwork saying what I owed and never got court paper work.I don't know what that garnishment is for? Now they are garnishing my wages and saying they can.Ive been a victim of identity theift and believe the garnishment there trying to take from me isn't mine.They refuse to do things the right way and hung up on me.What can I do to fix this.?

    Business Response

    Date: 02/14/2023

    Business Response /* (1000, 5, 2023/01/17) */
    We are unable to respond on this public portal without express permission from the consumer to relate account information to be posted publicly.

Hollins and McVay, P.A. is BBB Accredited.

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