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Business Profile

Pest Control Services

Aegis Home Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired aegis ***** ***** to install Trelona® Termite Baiting System. These were installed on March 18, 2025. On May 9, 2025 I let ***** know that we were having major work done at our home. I also inquired about the nature of the monitoring for the stations. This was his reply: "The bait only needs to be switched out every 10-12 months, so any work you do over the summer won’t be an issue for us. However, if those stations get in the way of any renovations you’re doing, or if they need to be moved/reset, just let us know and we can do that."
    I texted ***** on June 24 and on June 25 to let him know I was trying to get in touch with him. I did not receive a reply. On June 25 I emailed to say work had been completed on our home and that we were ready for follow up regarding at least one bait station that had been disturbed. That evening, the email I sent bounced back. In addition I called and left a voicemail on 6/30/25 and have yet to have a return call. I would like to get out of the contract that I signed for ongoing maintenance as there appears to be no maintenance being done.

Aegis Home Services, LLC is NOT a BBB Accredited Business.

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