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Business Profile

Pest Control Services

Acme Pest Control
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Based on BBB and high reviews, we had ***** from Acme provide mice pest control on May 21st which is a few weeks ago. We have had other pest control services before and know what should be done. They didn't do anything effective and didn't sufficiently fill mice bait in outside boxes or even fill them all with one left empty and unlocked. They are all empty now as of June 6th. Charged us $450 for terrible product and service. We requested a refund and they are refusing. This isn't our first rodeo and mice bait in boxes should last 6 months between services as it has over the years. We have a bad mice problem and no protection now so will have to hire another company. He stated it wasn't his fault the mice ate all the bait. Really alarming that he didn't do his job and uses that as an excuse. We want our full $450 refunded.

    Business Response

    Date: 06/09/2025

    Hello Ma’am all boxes placed were filled to specifications for the product used. The purpose of baiting for mice is for the mice to eat the bait, therefore we can’t give you a refund for the service that was provided clearly it was successful. If the mice didn’t eat the bait the service would be considered unsuccessful. I hope you have success with your next company!! God bless you!!

    Customer Answer

    Date: 06/11/2025



    Complaint: ********



    I am rejecting this response because: You did not do what you were supposed to do.  Not only did you charge us for a box that was never filled, you didn't sufficiently fill the other boxes with one little packet that didn't last even a few weeks.  Your pest service can't charge for services that you didn't render and that left us as dissatisfied customers.  Do not make accusations of being defamed!  You owe us the refund if you are not going to do your job correctly.  You have charged us too much for not even doing what we paid for at all.  I don't know why you would be on BBB or have good reviews, which is why we hired you, when you are the worst pest control service we have ever worked with unfortunately.  You also show a high degree of lack of character if you have this attitude towards customers without doing anything to make it right.  You should refund our money and we will not ever work with you again.

    **** *** ******* *****

    Business Response

    Date: 06/11/2025

    You were given a 60day follow up period which you were open to use and any issues could have been resolved, instead of being a reasonable human and using your warranty, you have chosen to slander my reputation online and make false claims. You ma’am are indeed not a good human and I’m sure you have done this in the past to other companies. I pray the Lord blesses you and your husband and one day you find peace. Here at Acme Pest Control we value our customers needs but in no way will we be bullied into giving an unreasonable customer a free service. God bless you have a great day!!

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