Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Junk in the Trunk in Salina, Ks. Owner **** Shelton. The store rents spaces to vendors to sell goods. The first week of each month checks are dispersed for prior months’s sales. I started in July 2022. Over the year, many of my sales were omitted on statements. The first incident was Dec/Jan 2022 when **** handed me a separate envelope with one of my tags and 5.00. The next day I received a phone call from *** (bookkeeper) telling me it was a mistake and to return the money. I returned it. I never received the payment for the item and it was not on any statement. I just wrote this off as a innocent mistake on their part. May 2023 a 5.00 sale omitted. I showed them and I was paid. On June 2023 they left 4 items off my statement that totaled 21.00. I reviewed all my statements for the whole year before taking the June 2023 statement with discrepancies back to the store. While I reviewed the year, another 10.00 sale found omitted on April 2023 statement. I took the June 2023 (21.00 discrepancy) and April 2023 (10.00 discrepancy) to the store. I left all my statements with *** to review. I was notified within a day or two that my check was ready. I returned to the store to pick it up. I decided to double check everything before I left the mall. The 10.00 sale that was omitted April 2023 was not included in the amount of the check. I went back to the store. I told **** and *** a mistake had been made again and I had not been paid 10.00 for April. **** stated “we don’t go back that far”. I said 2 months is not far. She again said it was too far and they weren’t paying it. I made the comment that they can’t keep my money. At some point I said they make too many mistakes for a business. **** replied; “Everybody makes mistakes.” I told them I was going to look into help for this and they both scoffed. It’s not about the money, it’s the principle. By law, can they keep vendor’s money? Am I the only vendor that’s had this issue? Not right.

  Business Response

  Date: 08/07/2023

  This letter is written in response to the complaint you received from ***** ******.  Part of her complaint is true, in that there was money that was not paid to her.  This occurred due to a data entry error.  Had she come to the office in a timelier matter, it would have been resolved.  Unfortunately, she waited past 30 days to log her complaint.
  
  Another aspect of her letter that has truth is that we have made mistakes.  Any time that you have human hands on something, there is bound to be a slip up sooner or later.  Problems that we were aware of were taken care of to her satisfaction, or so we thought.  The three month time period she is referencing, she was in the store to service her booth, but not once did she mention that there was a problem with any of her paperwork.  Not until after she had vacated her booth did she bring discrepancies to our attention; this was six months worth of statements.  She was told at that time that I would not go back that far, that only the previous month and current month could be discussed.  Whenever she came into the office to lodge a complaint/concern she was never present for more than a minute or two.  She stated her case and left.  Due to the fact there was not time to properly respond, I simply do not remember the comment “everybody makes mistakes”.  True statement, I just don’t remember stating it to her.   
  
  Something she omits in her correspondence is that she has never really followed the store guidelines addressed in the agreement she signed.  She was asked to volunteer two (2) four-hour shifts per month.  She always stated that she worked too many hours at her job and was unable to afford any time to the volunteer schedule.  This is unfair to the vendors that put in their time to volunteer…some with full time jobs, a few that own their own businesses.  When she decided to vacate her booth space, she removed her merchandise during business hours.  This is not to be handled this way, as stated in the agreement she signed.   
  
  It is unfortunate that she decided to take this action to “resolve” her complaint about the business.  Had she come to the office in a more professional manner, I feel that everything would have been worked out to both our satisfaction.
  
  If I need to be doing anything else in regards to this complaint, please advise me.
  
  Respectfully,
  
  **** *******
  ************
  *****************************