Complaints

This profile includes complaints for Synerprise Consulting Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Synerprise Consulting Service

  5651 Broadmoor St Mission, KS 66202-2407

• 

  Synerprise Consulting Service

  PO Box 957 Mission, KS 66201-0957

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The basis for my dispute SYNERPRISE CONSULTING SE, Date: September 14, 2019, Account#: ********* Amount: $3,654, SYNERPRISE CONSULTING SE, Date: September 14, 2019, Account#: ********, Amount: $9,601, - was required to notify me prior to 09/14/2019,09/14/2019 or no later than 30 days after.
  
  SYNERPRISE CONSULTING SEfailed to notify me about reporting derogatory info. to ******** ********* *** ********** In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); “The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 09/14/2019, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p),’ 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response.
  
  Also, SYNERPRISE CONSULTING SE" failed to give me my "Mini-Miranda" five days prior to placing this derogatory item on all of my credit reports, per Section 807(11) & FDCPA §809, which is $1000 per violation and the state of Texas allows treble damages.
  Under § 809. Validations of date and Mini-Mirandi under Section 807(1) Synerprise Consulting SVS, **** ** ***, Owner failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the FCRA, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the FTC, and that my state attorney general can also enforce this with a $1000 penalty as well.
  I attached a copy of the law and the actual document from the federal reserve
  
  SYNERPRISE CONSULTING SEis held liable as well for defamation and in the state of Texas a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** ** ***** *** *********(Tex.App-

  Business Response

  Date: 03/02/2023

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate. The validation notice was sent out to the consumer on 9-27-19 and we did not receive a mail return.  A request was made to the three major credit bureaus to have this account removed and deleted, the consumer should see this fall off of their credit report within 30-45 days if it hasn't already.   

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Synerprise Consulting Services is causing damage to my credit score for something I have no knowledge of. This is a violation of rights under the Fair Reporting Credit Act and I would like this removed. Not only do I have no knowledge and this is inaccurate, it is also a duplicate on my report. I would like both of these removed

  Business Response

  Date: 01/12/2023

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified that the amount owed is accurate and show insurance on file.   We show the original charge as $2349, there were payments/adjustments totaling $2117.64, leaving the amount of $231.36.  This information can be further verified with the consumer's insurance company by requesting an explanation of benefits from 9-21-21.  A notice was mailed out the patient's address on file, which matches what was provided to the BBB, and we did not receive mail return. 

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 20, 2022, Synerprise Consulting SE received my dispute letter requesting verification of the debt they are reporting to the credit bureaus as account number ************. I did recall having any obligation to any creditor in the amount they claim I owe. As of today, I have not received a reply to my request for verification of the account the debt collector is reporting to the bureaus. The debt collector violated 392.301(a)(3) of the Texas Finance Code when they continued collection activity on an account they failed to validate after they were notified in writing within the specified 30 days. I am respectfully requesting the prompt removal of the account from my credit report. I am making every effort to resolve this matter without presenting my case before a courtroom jury in my community. I look forward to your cooperation in this matter.

  Business Response

  Date: 01/10/2023

  Please be advised that Synerprise Consulting Services, Inc. has canceled this matter from our office.  A request has been made to have this matter removed and deleted from the three major credit bureaus.  

  Customer Answer

  Date: 01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  **** *****

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It pays my attention that the following accounts are inaccurate. I am a consumer by law. I am not happy about what I saw. This hurt my credentials as a consumer. I am not aware from those account. Here are the listed details of the account with discrepancies:
  
  Account Name **********  Balance $56.00 Account Number ********

  Business Response

  Date: 11/17/2022

  Please be advised that ********** ********** ********, Inc. has canceled this matter from our office.  A request has been made to have this matter removed and deleted from the three major credit bureaus.

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to SYNERPRISE CONSULTIN. They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. SYNERPRISE CONSULTIN you are furnishing inaccurate and incorrect information to the consumer reporting agencies.
  The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.
  You and your inaccurate reporting have damaged my livelihood.
  15 U.S. Code § 1681s–2 - Responsibilities of furnishers of information to consumer reporting agencies
  (a)Duty of furnishers of information to provide accurate information
  1) Prohibition
  (A)Reporting information with actual knowledge of errors
  A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
  Duty: a moral or legal obligation; a responsibility
  Accurate: correct in all details; exact.
  Prohibition: a law or regulation forbidding something
  As Defined by The IRS
  Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.
  The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!
  Account Number: ********

  Business Response

  Date: 10/27/2022

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  A request has been made to have this matter removed and deleted from the three major credit bureaus.  Please let us know if you need anything else. 

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my 10th time writing you letter. I am so frustrated! I did not expect it will take so much time to correct these inaccuracies that are reporting on my file. I'm providing you with as much information as possible to assist you with this investigation request. This is a follow up request after not receiving a response with you for over 45 ago now. Once again, I never shared my medical records. I have never been in any accidents. There is no way that this account belongs to me. This is a fraud. Please block and delete this unknown medical account. You are violating my privacy! Violation against the HIPPA laws to ensure healthcare data is safeguarded and the privacy of patients is protected. Those updates include the HIPAA Privacy Rule, HIPAA Security Rule, HIPAA Omnibus Rule, and the HIPAA Breach Notification Rule. I insist you have this account deleted.

  Business Response

  Date: 10/25/2022

  Please be advised that Synerprise Consulting Services, Inc. has previously investigated this matter.  We have verified with the creditor that the amount owed is accurate and show this was processed by your insurance carrier, leaving a balance of $154.22 as patient responsibility. This information can be verified with the insurance provider, ****** **********, by asking for an explanation of benefits from 8-25-17 regarding charges from **** ********** *********  

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It pays my attention that the following accounts are inaccurate. I am a consumer by law. I am not happy about what I saw. This hurt my credentials as a consumer. I am not aware from those account. Here are the listed details of the account with discrepancies:
  
  Account Name SYNERPRISE Balance $56 Account Number ********

  Business Response

  Date: 11/01/2022

  Please be advised the Synerprise Consulting Services, Inc. has investigated this matter.  We have canceled and removed this account from our office and have requested that this matter be removed and deleted from the three major credit bureaus.  

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I'm ******* ********, I need your help to reachout to this company. I tried contacting them to verify howcome that someone opened up an account under my name. This is a very serious matter and I feel bad that it is now affecting my credit profile. I do not authorize anyone to use my name, date or birth or any information as it is also against Data Privacy. They need to find out who opened the account under my name and just transfer those information to that person instead. Please help me get this resolved

  Business Response

  Date: 10/10/2022

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  We need more details/documentation as to why this is identity theft, a police report if one exists.  We show the consumer had a medical visit on 8-7-20 and had services provided by **** ********** ********.  Please let us know if you need anything else and have more information to provide, thank you.

   

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/2022
  
  SYNERPRISE CONSULTING SVS INC
  
  ACCOUNT NUMBER *0709
  
  THIS COMPLAINT IS BEING SENT IN RESPONSE TO A LETTER I RECIEVED FROM AR RESOURCES INC THAT I OWE A DEBT THAT HAS PASSED THE STATUTE OF LIMITAIONS IN MY STATE (TX). I HAVE REPEATEDLY DISPUTED THIS ISSUE WITH AR RESOURCES; HOWEVER, THE COMPANY CONTINUES TO REPORT THIS INACCURATE INFORMATION TO THE CREDIT BUREAUS. ACCORDING TO SECTION 807 {15 USC 1692e} OF THE FDCPA THIS IS A DIRECT VIOLATION OF MY CONSUMER RIGHTS.

  Business Response

  Date: 10/04/2022

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  We do not know who ** ********* is and any issues with their office should be taken up with them directly.  Synerprise Consulting Services, Inc. is not attempting and will not attempt to file a lawsuit regarding this matter, the statute of limitations doesn't apply to our attempts to collect the debt. We do show that you have previously disputed this matter and have updated the three major credit bureaus that the debt is in dispute.  To the best of our knowledge, Synerprise Consulting Services, Inc. is not in any violation of law in regards to this debt.   

• Initial Complaint

  Date:09/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* ********** 
  and do not have a contract with SYNERPRISE CONSULTING SVS INC. They did not provide me with the original application like I asked.

  Business Response

  Date: 09/26/2022

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  A copy of the signed release can be requested from ****** ******* ******, the facility where the services were provided.