Reviews

Review Details

• Review fromwarren B

  Date: 06/27/2024

  1 star
  Terrible company! a young man knocked on my door, said my neighbors signed up for the service. He then walked around my property showing showing me evidence of ants. I said I lived with them for over 50 years and they didnt bother me and I didn't want the service but he was very persistant and aggressive and to get rid of him I finally signed for one service. They wanted to come back and I said no, I didn't need or want the service. They charged me $246.30 from my credit card they had on file. Very dishonest company, if anyone comes knocking on your door uninvited tell them to get lost! I learned the hard way!! NO STARS rating for this company!!
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Warren,

  Thank you for sharing your experience. We take your feedback seriously and understand how frustrating it can be to feel pressured into a decision.
  
  To address your concerns regarding the sales practices and the charges you experienced, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are committed to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromFred S

  Date: 05/24/2024

  1 star
  False sales representation! Claimed that would only cost $199 for 12 months/ 4 quarters of service. I paid the $199 plus tax. When service was inconsistent and not helpful with ant problem I called to cancel service. They now said I owed $201 more even though I had received only one service call ( the second was a no show). I looked back on the original invoice and indeed, there was a $201 discount for the 4 quarters of service. Totally dishonest representation of the true cost particularly as their product does not work.
  
  Amazing the no one can shut these people down! Listen learned the hard way. Zero Stars!

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Fred,

  Thank you for taking the time to share your experience. We take your feedback seriously and understand your frustration regarding the pricing and service inconsistencies.
  
  To address your concerns about the charges and the quality of service you received, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our services based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSERGIO S

  Date: 04/29/2024

  1 star
  This should not be a business. The customer care division forwared me the customer solution department who had me talk to a sales rep to cancel my service in which they cannot cancel accordingly to the customer care agent.
  
  Instead they are still trying to sell me products in which I just want to cancel service.
  
  This company will told me they will postpone my account buy I asked yo cancel. This is a refusal of cancelation of service.
  
  The Attoney General should be investigating this company for the way it is treating the general public and should not be allowed to practice these terrible tactics of doing business against the general public.
  
  The BBB should not stand for these types of companies nor backing them as good business practitioners.
  
  The Senetor of Maryland should be holding these types of businesses accountable and respect the plite of the general public.
  
  I am rating this business a 0 and has no class to do business the correct way.
  
  Do not use this service at all.
  
  From a concerned citizen of the UNITED STATES of AMERICA.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Sergio,

  Thank you for taking the time to share your experience. We take your feedback seriously and understand your frustration regarding the difficulties you’ve encountered with the cancellation process.
  
  To address your concerns about the handling of your account and the customer service you received, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to work toward a resolution based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRicardo R

  Date: 04/29/2024

  1 star
  These people are liars. First they tell you you can finish the contract at any time. Then they will tell you that an specific insect is not included in the contract. They told me mosquitos are included but then, they wanted to charge extra for a mosquito service.
  
  I stop using them but I kept getting bills from them, I called them and settle my balance on 3 payments, they assured me after I paid the balance they will close my account, but oh surprise I received another bill for $166 which they said is for a discount that I received to keep my account open for 2 years. Had to do a 2nd agreement to pay this and avoid collections.
  
  This company ethics doesn't exist.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Ricardo,

  Thank you for sharing your experience. We take customer feedback seriously and understand the frustration that arises from misunderstandings regarding service agreements and billing.
  
  To address your concerns about the services provided and the unexpected charges, we encourage you to reach out to our Customer Feedback Team at [email protected]. We mare dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our services based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDavid B

  Date: 04/22/2024

  1 star
  not even worth one star... a young man came to my door telling me of the vole problem in my neighborhood. He said he worked for EcoShield and could get me a discount price to get rid of the moles and voles. I told him I don't have any moles or voles. funny thing, a month later and my yard was infested with them. So I called up EcoShield to say, come on over I need help with the moles and voles. They said sure we can come out it will be $175.00 ... pretty steep, but ok I thought if it works great. So I was at work when they came out, when I got home, I didn't see any rodent traps or poison or caster oil pellets or mint dust, or any evidence at all, someone might be doing something to stop the moles or voles. I called them, and they assured me they did. one month later, they again come out to my house. I found that odd, since I thought I only paid for one visit. Then I recieved another Invoice for $175.00 and I was like, woe woe, I didn't want a monthly service especially one that was that expensive and wasn't making a dent in the moles or voles. I called and aske them to cancel my account. Then they told me I had signed a years contract. I was like what? when? who? to cancel my account I would have to pay and additional years worth of visits, the promised me a lower prices again, and talked me into letting them finish the year. Well nine months in, I've still got the same problem. again I tried to cancel my account and again, I was threatened with a $250.00 buyout for the contract. When I asked if I could just let the contract expire I'd pay to the last remaining visits, if the the contract did not automatically renew. But guess what, they will immediately reschedule you, even after your contract is up, just like automatically renewing a subscription or service. In other words, you have to call them back after your last service to cancel your account....

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi David,

  Thank you for sharing your experience. We take your feedback seriously and understand how frustrating it can be when expectations regarding service and billing are not met.
  
  To address your concerns regarding the services provided, the contract terms, and the cancellation process, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our services based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPhilip A

  Date: 09/06/2023

  1 star
  They came to my door. Told me that they can resolve ******** issues. I told what issues I'm having. The salesman showed a plan that covers everything I told him. Then afterwards. I need additional services for multiple things. I told the salesman to cancel my service he prolonged the cancelation and I got charged multiple times in a 2 month period. They came out twice to 2 property I have. Still no cancelation and now he's telling I have to reimburse them. They already took hundreds of dollars for basically doing nothing.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Philip,

  Thank you for sharing your experience. We understand how frustrating it can be to encounter issues with service and billing, especially when expectations are not met.
  
  To address your concerns about the services provided and the difficulties you’ve experienced with cancellation, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are thoroughly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to work with you toward a resolution.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team