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Business Profile

Deck Builder

Dynamic Decksteriors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered into a contract with Dynamic Decksteriors to undertake a major repair and remodel of our front porch. After the job, there were some issues that needed to be addressed. In total at this point we have sent the company 7 emails about this matter from June of 2023 onwards. Some emails have been met with promises to take care of the matter and others ignored.
    Here is a full list of items that need to be addressed:
    1. Tear in the screen of one of our windows as a result of roofing work. In an email, their employee said "We will have that taken care of". No one has addressed this yet. See the before and after photos. (Window Screen - Before 1, Window Screen - After Close-up)
    2. This is the second point we sent to their employee: We had a question about the material used on our deck. In a couple places we have noticed that the material has chipped. Please see the attached pics. We wanted to know what the remedy for this is. Is there a method to fix this?" Their response was: "I guess I should have followed up after I sent someone over there for the screen... He said he forgot. Apologies on my end!! Let me see when I can get someone over to address the screen and touch up the decking. I will get back to you when I have someone scheduled."
    See the photos. (Front Porch Chipped - 1, Front Porch Chipped - 2, Front Porch - Board Bent)
    3. We also want to bring to your notice that there is water leakage on the boards are now wet and discolored. Please see attached photo. (Water Leakage - Boards wet)
    4. Also, we received a letter from the Planning and Development Services Department of Overland Park about the expiration of the permit for the work. They have yet to address this issue too.

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with Dynamic Decksteriors in 2022 for deck work. At time of the construction, the city building inspector satisfactorily passed the eight 36" piers required.

    A sprinkler line was cut while digging the hole for one of the piers. While winterizing the sprinkler system last fall, water was being forced out of a small hole at the base of that pier. I found it was a short pier.

    The water has eroded a small cavern under that pier resulting in very little ground remaining to support the short pier. Erosion isn't covered by homeowner's insurance.

    The intent of this complaint against Dynamic Decksteriors is to have them resolve the above issues:
    1. Fix & reroute the sprinkler line.
    2. Remove defective pier.
    3. Replace with code compliant pier.
    4. Due to insurance implications and with 12.5% of the total number of piers (one out of 8) being substandard, I'm going to need the contractor to prove to me that the remaining piers are 36" deep per code.

    Problem Timeline:
    2022 - MAR 2024: Enjoyed deck/
    16 MAR 2024: Emailed initial problem notification to contractor/
    21 MAR 2024: No response from contractor (NRFC). Sent follow up inquiry/
    22 MAR 2024: Contractor responded with a statement that he needs to inspect problem/
    22 MAR 2024: Asked when he had in mind for an onsite visit. Suggested 29 MAR 2024 if convenient NRFC/
    26 MAR 2024: Asked again when he had in mind for onsite visit. NRFC/
    28 MAR 2024: Followed up again re his inspection plans.
    NRFC/

    4 APR 2024 16:43: Called office. Voicemail stated to email all questions/concerns to ****************************** Their mailbox is full/

    5 APR 2024 09:02: Called the office. NFRC/

    The ineffectiveness of other contact options is resulting in the filing of this complaint.

    Supporting Docs:
    Full email chain available upon request.
    *** ********* **** ** ** ** ****** ***** ********** ******** *** * ***** ** *** **** ** ********* ***************************************************************************************

Dynamic Decksteriors is NOT a BBB Accredited Business.

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