Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/13/22 - registered for Best in the US (BUS) showcase. Paid additional $49.99 for a written evaluation
  
  10/22/22 - 10/23/22 - attended the BUS showcase
  
  10/27/22 - email sent requesting information on when I would receive my son’s written evaluation from the showcase - NO RESPONSE
  
  10/31/22 - second request for evaluation
  
  11/01/22 - BUS responded that I should’ve received the evaluation the week prior. I immediately responded that I had not. I was then told to activate the BUS+ membership and the evaluation would be sent to me. I should have received an onboarding email at the time of registration with the link to do this, but I never did. I asked them to send it to me so that I could activate the membership - NO RESPONSE
  
  11/03/22 - asked a second time to send the link for me to activate the BUS + membership.
  
  11/04/22 - receive the link and activated the BUS+ membership
  
  11/14/22 - sent email telling BUS that I had still not received the written evaluation - NO RESPONSE
  
  11/18/22 - sent another email stating that I had not received the written evaluation - NO RESPONSE
  
  12/01/22 - sent another email stating that I had not received the written evaluation- NO RESPONSE
  
  12/05/22 - requested a refund of the $49.99 since they did not provide me with the written evaluation and expressed my disappointment in their lack of communication and threatened to report them to the BBB - NO RESPONSE
  
  12/31/22 - filed report to BBB

  Business Response

  Date: 01/02/2023

  Hi there.

  According to our processor & records, a 49.99 refund was processed in early December to the  VISA ********

  Customer Answer

  Date: 01/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: I have not received a credit to my credit card ending in **** as Best in the US has stated. 

  I am now requesting that Best in the US provide me with documented proof that the credit was applied.

  Regards,
  
  ********* ***********

  Business Response

  Date: 01/23/2023

  I have just gone and resent the confirmation of that refund to the email address - *******************

  Customer Answer

  Date: 01/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  A credit was never issued in early December as previously stated, but has now been applied to my credit card as of January 24, 2023.
  
  Regards,
  
  ********* ***********

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to previous complaints I registered my son to participate in a baseball camp to happen early October for $599.99 and purchased the event protection insurance for another $39.99. Prior to the event, I notified the vendor that my son had experienced a season ending injury and would not be able to attend the camp. I provided them with the required documentation from the doctor explaining the injury and explicitly stating that he would not be able to participate in the camp. The vendor, thorough email, acknowledged receipt of the documentation and stated that they would "process the refund immediately". That communication was on 9/27/2022. It is now 12/5/22 and I have attempted communication through their webpage as well as directly through our email thread nearly a dozen times with zero response from the vendor. I have asked for a phone call or a phone number to talk with them and they have not responded. I have not received the refund.

  Business Response

  Date: 12/05/2022

  Hello,

  On our end, *** ********* payment has been refunded in it's entirety. Our records indicate a refund went back to  VISA ending in *******.. if this card is not valid, that would be the only reason I'd imagine that he would not have received it, as the funds have been moved from our account. Thanks

  Customer Answer

  Date: 12/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:  This is not accurate.  I have reviewed my statements and the transactions are as follows:

  8/29 initial purchase of $659.11  (event + insurance + fees)

  10/20 temporary bank adjustment from Bank of America as I disputed the charge due to lack of response from vendor.  

  11/29 Bank reapplied the charge when they closed the dispute in favor of the vendor due to the no refund policy (bank said they could not honor the event insurance I purchased)

  I would like some additional information as to when they claim to have performed the refund.  Visa ending in 9985 is the appropriate and valid account. 

  Regards,
  
  
  
  ***** *******

  Business Response

  Date: 12/06/2022

  Once a dispute is filed that turns into a legal obligation for our team, so thus the refund may have not fully processed, since we will not process any refunds when we have an open legal item such as a fraud dispute. Regardless, those funds were still removed from us via this refund & resolved dispute.

  Customer Answer

  Date: 12/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: I have not received the refund that was promised, period.  Even through this process with BBB, the vendor has provided no specifics about the refund they claim to have processed.  They have provided no real information, nor have they responded to any communication other than this complaint since 9/27.  This could have and should have been resolved two and a half months ago.  When do they claim that the refund will be processed since the bank closed the dispute on 11/29, as previously noted, in their favor due to the refund policy independent of the event insurance?  This vendor has provided no information up to this point that lends to any level of credibility, only vague and non-specific info and timelines.    

  Regards,
  
  ***** *******