Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Golden Rule Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have rented from them for about 3 years now only because I can not afford to move and I like my neighbors. That is hard to find. My issue is that for the 2nd Summer in a row now my air conditioner runs non-stop. (I have central air) If the temperature is over 80 to 85 degrees it literally will run 23 out of 24 hours in the day. I timed and watched it one day. It will start about 7:00 a.m and run all day long and all night long without shutting off, not once. It will finally shut off about 6:00 a.m when it has finally caught up to the temperature that I have it set on the thermostat which is 72 degrees. The temperature rises from 7:00 a.m and by at least 1:00 p.m the temperature in the house has gone up to 77 degrees and this is what it normally stays at for the rest of the day and night which has increased my electric bill by a lot. I have told them about it for the past 2 Summers and last Summer they came and replaced some motor in it but that did not stop it from running non-stop. So, I had an increased electric bill last Summer. We are only at the beginning of July now and I have already mentioned this to them 3 times. They had the maintenance man come and look at it a few weeks ago and he said there was nothing that he could do and that the owner of the house is probably not going to put in a new one just because it runs all the time. I'm sorry that answer didn't sit well with me but I kind of took it as, well there is nothing I can really do. A week or two go by again and I get my electric bill again and I was just floored by how much it is. (I am actually behind on it because I can not afford to pay it all at once) So, I called them and they sent the maintenance guy out again to look but it was not fixed. More to the story but I'm running out of space here. I have asked them to give me a discount on my rent to make up for the bill but they said no. Resolution: I'd either like them to pay my electric bill or give me a discount on my rent or fix the air.

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very poor cleaning job found rat feces in my cupboards carpet stunk of dog or human urine person came out to supposedly do a deep cleaning. I still had to deep clean again myself. The kitchen sink leaked never got fixed. The bathroom plaster was not the correct stuff to absorb water so water was getting behind the wall now mold despite me spraying bleach always. Manager is very condescending. I took a picture sent to them nothing was ever fixed. DO NOT RENT FROM THEM

Golden Rule Property Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.