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Business Profile

Pawnbroker

Sunset Pawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into this pawn shop to look at his coin collection to view the prices he has. I have collected coins since the 1980's and want to see the value he has. He has a low value on his coins and I felt not interested. I also noticed he had no inspection gloves anywhere. So I decided I was going to leave when he asked me to wait a minute. I said sure thing but I really wasn't interested. I was not interested in going across the street because **** **** **** has bad reviews for not be fair as well. But I decided to wait instead and said I had coins to show on my phone for clarity but he insisted that he looked at the real things and I refused to even pull them out of my pocket. He just got belligerent with me which kept me from wanting to share anything with him and I was just trying to talk with him and even pulled my ID out to have him look me up when I sole a gun in there. He said he didn't remember me at all and I never bought anything ever there. I said see you didn't even hear a thing I said and was cool but he was all over the place so he kicked me out and stood there in a rude manner outside of his store while he had customers in his store and no other employees and waited for me to get into my car and leave a public street because I could not go to any other place there now because of him. So I posted a review of this on his website and he decides to comment and say I had dumped my coins out on the table right? Wrong I was afraid of this guy! He is bashing me and making a defamatory comment after I told the truth. He wouldn't even look at my phone when I handed to him.

    Business Response

    Date: 06/16/2025

    *** made several rude comments about the coin dealer down the street and then made several rude comments about our inventory and our prices.  He then pulled out a dime and stated it was worth $10,000, at which we looked up the coin and its value was nowhere close to the amount he had stated.  *** then continued to argue.  At this time *** was asked to leave and he argued out the door.

    *** had a very negative attitude and as stated before, not only verbally attacked our competitor, but was very negative in his interaction with us.

    After 29 years of experience in the pawn industry I have learned you can not treat everybody the same.  You often have to treat them the way they treat you.

Sunset Pawn is NOT a BBB Accredited Business.

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