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Business Profile

Convenience Store

Kats Corner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We buy pizza here all the time. Today we got 2 pizzas which they raised the price on at register from $20 to $24.99 The pizza was ice cold, we live across the street, pizza wasn't warm at all, relative had to stand in store for 5 minutes & wait for *** ***** to get done dinkin around & ring up his pizzas, pizza was doughy, wet, soggy, and ice cold. When you pick pizza up all the pieces fall off and dough was just raw. The first bite I took was a big chunk of something pork sausage that I couldn't even chew up & had to spit out. We called *** ***** who told us she couldn't do anything about it & that we complain every time. That is a false statement as out of all the times we have bought this pizza we have complained 1 time. The store has tons of flies swarming around & strips of fly paper hanging up where people eat at. We should of just went to Pizza hut instead and next time we will. We don't feel good after eating here and wish we hadn't of. *** ***** who said she is the manager was about rude as can be on the phone when relative ordered the pizza, at that point we should of just said forget it and went somewhere else. Even when we complained *** ***** was just so rude & snotty, not saying sorry or offering anything no apology or nothing

    Business Response

    Date: 06/10/2025

    A coworker cut pizza out in warmer 2 min later customer came in bought pizza. This customer is slow not mentally there.everytime order pizza says the same thing. First he said pizza was made wrong. Then said  it was cold. Last time gave him free pizza. Cause of him always ordering and wanting pizza for free.i told him  I would not give him another pizza for free.. I wasn’t rude I was nice and told them If u don’t like our pizza don’t order it since the have same complaints everytime. The health department told us to put fly trap up for flies. We are by calamine which brings lots of flyers which is a chicken plant.

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