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Business Profile

Hotels

Embassy Suite

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I check in to embassy suite round 11:30 or 12 noon Friday July 4 I was in room 322 I did a survey of the room and when I went and checked the bathroom the shower had a lot of visible hair in it I called the from desk immediately I was told some one would come clean it so 1:45 I called front desk and told them no one came yet the front desk said they should have been came so now its 3:15 I went and took more pictures I went down stairs and told the front desk no one came and I was trying to shower so at 4:14 pm I called and front desk was still giving me the run around so I cleaned the shower myself

    Business Response

    Date: 07/15/2025

    please see our comments as guest was rude to our employees and declined service. 

    Called guest around 8:15am on 7/7 to discuss issue. I told him that our records show a suitekeeper went by the room to assist and help him and that he declined the service. I then told him I could offer him some points but Mr. ***** declined. Mr. ***** then then said we are liars called me a "stupid *** cracker" no compensation will be offered at this point. No points

    Business Response

    Date: 07/15/2025

    see below comments about this complaint:

    Called guest around 8:15am on 7/7 to discuss issue. I told him that our records show a suitekeeper went by the room to assist and help him and that he declined the service. I then told him I could offer him some points but Mr. ***** declined. Mr. ***** then then said we are liars called me a "stupid *** cracker" no compensation will be offered at this point. No points

    Customer Answer

    Date: 07/21/2025

    All that is a lie the call was recorded so they need to play the recording he was rude and mad about something that didnt have nothing to do with me no one came and cleaned to the room ask him to provide the recording and it will show he lying 

    Customer Answer

    Date: 07/23/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    All that is a lie the call was recorded so they need to play the recording he was rude and mad about something that didnt have nothing to do with me no one came and cleaned to the room ask him to provide the recording and it will show he lying 

    Regards,

    Aljawon Miles


Embassy Suite is NOT a BBB Accredited Business.

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