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Business Profile

Heating and Air Conditioning

Kennedy's Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business played guessing games the entire time they worked on my HVAC. They came out SEVERAL times over a few months. They NEVER fixed the problem. So, their guessing game cost me over a $1,000. The one charge is for a static pressure test, that I do NOT feel I should pay for, as it was NOT necessary. The problem was a two small of a trunk that feeds the house. And, the too small of a trunk was totally rusted out at the area next to the furnace. The area was visible without going under the house and without the need for a static pressure test. They talked me into putting another return air vent ($900+) and that was NOT what I needed. In fact, it made the leaking problem worse. I finally, after several months, called a different company. They had the entire problem fixed within 3 days, as we needed all new ductwork under the house and with the age of the unit, opted to replace the unit. We have had NO issues since then! What I dont feel is fair, is the $125+ that Kennedys is charging for an unnecessary test. I dont feel it is fair to charge me for their guessing game. They were guessing so bad, that they kept sending different people (even the owner *****) to try and figure it out. I did pay the almost $1000 for the unnecessary return air vent. I am just contesting the unnecessary static test cost. The company that fixed our problem reported that the static pressure test was 100% not necessary! I have made multiple attempts at resolving this issue with the owner *****, and he is so cocky and ignores my calls/voicemails/text. He told me on Monday that he would get back to me by Wednesday. Well, as usual, he NEVER did. I gave him one more chance today. I stopped in the office and explained that he had until 4p today to get back with me, or I was filing a complaint with BBB. Again, he has ignored me. All, I am asking is to not be charged for the unnecessary test.

Kennedy's Inc is NOT a BBB Accredited Business.

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