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Business Profile

Storage Units

Central Lake Station Self Storage I

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had rented 2 storage units from Central Lake Station Storage Facility. It's located in Lake Station *******. I could never get a hold of anyone. They are rarely in the office during the 2 days listed as having office hours. When I closed out my small storage unit and gave them notice that it was empty, they attempted to force me to pay for the empty unit. I refused. When I closed out my other storage unit, I gave them 2 months notice. They are attempting to bill me and ordering me to pay for my empty unit. I gave them 2 months notice and they are aggressive with me and demanding that I pay them when I was out before the new month. They do this to all their customers. It is a terrible facility. There were mice in both of my units. They never snow plowed and rarely cut the grass in the summer. It's been the absolute worst storage facility I've ever seen and I would never use their services again. I have pictures and eye witnesses to my experience as well.

    Business Response

    Date: 02/09/2023

    Please see attached.

Central Lake Station Self Storage I is NOT a BBB Accredited Business.

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