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Business Profile

Electronic Instruments

Lafayette Instrument Company, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Lafayette Instrument Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lafayette Instrument Company, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company representatives accused me of theft and threatened to call police over a 17-day late payment while I was in the middle of a cross-country move. They used deceptive contact methodscalling from personal cell phones, emailing from personal accounts, and texting my personal phoneand when I asked them to stop, they immediately replied using company letterhead to again accuse me. On April 7, 2025, I entered into a lease agreement for a polygraph instrument that is critical to my business ************* July 2025, I was 17 days late on a lease payment due to a cross-country move. During this short delay, company representatives accused me of theft and threatened to contact law enforcement. These accusations were made in writing via email, despite the payment delay being less than one month and there being no fraudulent intent.The companys representative acted deceptively by contacting me from a personal cell phone, sending emails from a personal email address, voicemails from his personal cell, and texting my personal phone. In short, he was acting as if he was not calling on behalf of this company.After I explicitly requested that he stop contacting me in this manner, he immediately responded to my email using the companys official letterhead and email account, again accusing me of theft.Why This Is a Problem No person should be subjected to harassment, threats, or accusations of criminal conduct over a minor payment delay of 17 dayslet alone during a move. The deceptive and aggressive contact methods used are not consistent with fair or lawful debt collection practices.Supporting Evidence I have email correspondence, screenshots, and voicemail recordings documenting the accusations, threats, and deceptive contact methods. These can be provided upon request.Impact The companys actions caused me stress, disrupted my business operations, and harmed my professional reputation.

      Business Response

      Date: 09/02/2025

      *******,

       

      I am reaching out in response to the complaint #******** (message below.  We have made several attempts to contact Mr. ****** to address his concerns without response from him; we take customer service very seriously and aim for strong customer satisfaction. Out latest attempt received a bounce back that his email was no longer valid, but we will continue to reach out.  Attached is a communication log with brief notes detailing the history with this customer. 


      Please let me know if you have any questions or if there are any other recommended next steps as regards to the BBB processes.    


      Sincerely,

      Ben

       

    Lafayette Instrument Company, Inc. is BBB Accredited.

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