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Business Profile

Tire Repair

Safeway Tire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/31/2024, I contacted Safeway to repair a wheel for my car. The company came to my home and accessed my wheel. The owner, ***** Summit, said that he could repair it and have it welded so that it wouldn't leak air anymore. We were told that it would only take a couple of days due to the upcoming holiday. After many calls and texts from my number and my girlfriends phone and days later, the wheel was finally returned on September 11th. As soon as it was put on the car, it went flat. After taking the wheel to another company, it was discovered that the wheel had not been welded at all and in fact had been further cracked and further damaged. The wheel is no longer repairable. This wheel is for a Mercedes SL500 and is costly to replace. I have paid the owner of Safeway $200. I am also now having to replace the wheel entirely which will be hundreds of dollars. I do have proof of calls and text messages if those are needed.

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