Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this *** in ****** to ship the sample part from *************** to ******* on the 23rd of June. The staff (*******) made me choose (Gauranteed Delivery) option over normal one and he said that if the delivery is late, I am able to get refund. I used my personal credit card for this transaction.The *** employee (******* and ******) took note of the receiver's email address at that time. Unfortunately, the delivery was not on time and enormously delayed until the end of July (for a month).I checked the reason with *** through its call center number and found out that *** agent took note of the incorrect address from ****** (The other staff at this ***) from the beginning and that was why *** could not reach out to the receiver in *******. (C-0312777154 Phone Case Number).So, yesterday (August 14th) I explained this to *** store that I visited in ******, but I was told that *** cannot process the refund since it is not the fault of ***. Seriously????? I felt really unfair since they put blames on me, not on them.That is why I am writing this report. First, *** deceived me using the verbatim of (Gauranteed Delivery), making me choose it over normal option. Second, it was ***' fault since the *** phone agent who handled the contact information was not professional and missing one alphabet in the receiver's email address, which caused a serious delay. Lastly, I was promised to get my money back if it is delayed, but it did not happen at all. So, I deserve to claim my right. What I wanted was just a simple refund Please, help me out with this.

  Business Response

  Date: 09/05/2025

  Hello ,
  We have provided all the information to customer -Hyungyong *** about this delay  from ***  ( Delay reason has been provided in attached  document) delivered corier receipt. and provided *** cusomer care no also if they need additional infoamation. Attached mail communication for your reference.
  *** ***************** **************
  
  They will ask for your tracking number first (1ZG2B3990481443250), and they will connect you with a live agent.

   "

  Hello Hyungyong ***,
  
  
  We've gotten a response back from *** regarding your claim and shipment. Unfortunately, is not eligible for reimbursement at this time. To meet the specific criteria for the ****************** Refund, the delay must be due to ***'s error  and not external factors such as: weather events, customs delays, and holidays. The cause of delay for this package was due to customs initiating contact with the receiver and not being successful at the time allotted and had to try initiating contact again to successfully get the package delivered. We've tried our best here at the store to advocate for you shipment but it is under the determination of ***. If you have any inquiries at all regarding this package, please don't hesitate to reach out via email or phone.
  
  
  Thanks!
  ******

  "

  Please let us know if you need any additional ifnroamtion.

  Regards,

  ***** *****.

  Business Response

  Date: 09/05/2025

  Hello,
  Please find attached all additional documents for your review.
  Key points:
  The recipient phone number provided by the customer has not responded to repeated contact attempts by Customs.
  Any hold or delay due to Customs procedures is outside of UPSs control and is not considered a *********** delay.
  The customer signed a unit declared value of $50. The higher amount mentioned in their ****** review does not match the signed documentation.
  We informed the customer that Customs-related delays are not UPSs responsibility.
  Please feel free to reach out if you need any additional information.
  Regards,
  ***** *****

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  What *** explains now was not properly addressed at that time before I made my delivery decision, so I cannot accept this. Why do the customers always take this unfairness from the business in the end? Please, *** should take the responsibility and be professional if you are willing to provide the overpriced service. I am not satisfied with this resolution since neither the delivery was made on time due to ***' issue nor I got refunded after this lateness and delusional guaranteed delivery option. Period.

  
  Regards,
  
  Hyungyong ***