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Business Profile

Surrogacy

The Stork's Nest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Surrogacy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed an agreement with The Storks Nest Agency on Oct-23, 2023 and paid a $500 deposit. The agency was responsible for finding a medically viable gestational surrogate, coordinating medical appointments and managing communication between all parties. However, despite the contract outlining disbursement terms, $8,000 was mistakenly debited from our escrow account on May 10, 2024 and sent to ************. These funds were later returned then again held in ****** due to this dispute. We had concerns about the fees, as Storks Nest's documentation was unclear, and each of our inquiries yielded inconsistent answers. The agency, led by ****** ****, failed to facilitate communication with the Gestational Carrier as advertised. After raising these concerns, ****** threatened to cancel our agreement, which she did on May 31st, followed by the gestionational carrier also canceling her agreement. Both were cancelled without good cause. It left us with over $15k in bills and fees paid. ****** sent us a separation agreement on 5/31 offering to return our deposit as long as we signed her agreement. We took time to grieve the loss and consulted with an attorney. In August, an attorney sent a revised termination and refund agreement to ****** but there was no response from ****** or her attorney. We filed a formal complaint with the ************************ on September 9 seeking mediation but have not received a response. Additionally, we have made several attempts to contact ****** directly but that has also been unsuccessful Weve paid Storks Nest a total of $8,500 of which $8,000 is still held in escrow because ****** won't release it. Given the emotional and financial toll this has taken, we hope the BBB can assist, as other efforts have failed.

    Business Response

    Date: 10/23/2024

    Please see attached.

    Customer Answer

    Date: 11/06/2024

    Please see the attached response letter. 

The Stork's Nest is NOT a BBB Accredited Business.

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