We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Simply Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Simply Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Simply Self Storage has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Simply Self Storage

      740 E 52nd Street #7 Indianapolis, IN 46205-1175

    • Simply Self Storage

      6901 Hawthorn Park Indianapolis, IN 46220

    • Simply Self Storage

      7937 W 10th Street Indianapolis, IN 46214

    • Simply Self Storage

      4628 Northwestern Drive Zionsville, IN 46077-9227

    • Simply Self Storage

      749 Beachway Dr Indianapolis, IN 46224-7700

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 10th I won an online auction through a third party auction site storage treasures I won the auction for $ ***** the fee was 90$ paid to storage treasures then the tax and premium ended up 1,160$ since I won that unit I bid on 5 more in the area and won them smaller bids but I wanted to make it a full load for the 26 foot uhaul I rented and my pick-up I paid a couple of guys to go with me to load them there was 4 of us in total so my second stop wad the public storage on beachway ** in ************ i had two units there I won i paid for them upon arrival then was escorted to the first unit cleaned it out then to the second unit when we opened the second unit none of the items i bid on where inside the unit the property manager clarified such i immediately asked for a refund he told me it was a process that he had to take he told me he cancelled it and it would be a few days weeks later with no responses from him to myself or storage treasures I finally got storage treasures to cancel it on August 24th I believe and received my 90$ refund from them on the 26th and i still cant get any response from this place therr customer service says i have to go through this facility which i believe is screening my calls i have called repeatedly from my number no answer but as soon as I call from a different number he answer **** is his name also to get the same answer that he will send and email and call me back which he never does and then over 5 times customer service tells me they will put a note somewhere and someone will contact me which no has I feel robbed and like I did this entire trip for this unit anf wasted a few thousand dollars and can't even get reimbursed for what they didnt have

    Simply Self Storage is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.