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Business Profile

Plumber

Benjamin Franklin Plumbing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we were having problems with our sewer system backing up. called benjamin franklin on a friday in may. a service guy came out attempted to clear the clog but was unsuccessful. another service came out on monday and was able to clear the clog then the jet was also unsuccessful. the company sent another service guy with a camera and was unable to get farther than ***** feet. he gave us an estimate for the work to be done of $6100. we got it financed and work began on friday may 31st was approved by the city inspector on the following monday work was completed. kfixed the yard and sidewalk. the company was called mid september to remove the forms for the sidewalk. on september 20th called the company to have the sewer unclogged which was unsuccessful. during this time we were without a toliet, on monday september23rd a service person came out and jetted the clog clear. on tuesday september 24th a service person was to run the camera and talk with us but left instead. called company within less than 10 minutes and was told the service guy would call us with the results. no call was received. called the company the following thursday and was told i would t=receive a call back and never happened. my husband recived an email with another estimate of $6200. requested a call none received. a total of approximately 8=10 calls plqaced with no call back at all. we contacted the finance company that financed the first loan and was told the request would need to come from the company. on october 24th. i called the company requesting a call back with no call received. i have called 4=5 times since with no call back. this is no way to treat a customer. the original job missed the continued problem. we are still having problems with the original job and would like the new job done.

    Business Response

    Date: 11/05/2024

    We went out to client's home and quoted new clean out for $6412.00. Client was approved for financing for *******. We completed all work needed including repairing sidewalk and regrading. All work was completed by 6/5/2024

    On 9/23/2024 client called in with another blockage. We returned and found another blockage 20' farther out from last repair. We attempted to "******" the blockage to assist client (at no charge) but, was unsuccessful. We quoted fixing the additional blockage for $5137.00 and client was unable to get financing thru multiple financial institutions we offer.

    We have talked to client several times and advised them to find funds and we can do work. Nothing we can do to assist client without funds.   

     

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon,I had Benjamin Franklin Plumbing perform a service call at ****************** on 8-12-23, Invoice #****** for a sewer line back up. I continued to have issues with the plumbing so had another plumbing company out to provide a second opinion. The second plumbing company discovered the toilet had not been placed back correctly. The ****** was too low and the toilet was not sealing correctly and water was leaking out. They had to raise the ****** to correct. I am not requesting a full refund from Benjamin Franklin Plumbing, however, would like to be refunded the cost for pulling and reseting the toilet since this was not done correctly. I have called them 4 or 5 times and was unable to speak with anyone and no one has returned my call. I also have sent emails as well with no response. Please help me contact someone so this can be rectified.Thank you,

    Business Response

    Date: 09/19/2023

    We have left a message for client so, we can get a little more info on the findings. Please give our office a call ************ and ask for ******************* Benjamin Franklin Operations Manager 

Benjamin Franklin Plumbing is BBB Accredited.

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