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Business Profile

Lawn Maintenance

A Cutting Edge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired **** to cut overgrowth at **********************, to edge, to trim bushes, and prepare house to sell. He piled everything in back next to alley, told us the city would pick it up, did not edge the grass to the concrete ( it was overgrown about 6 inches) but trimmed it in uneven line with a string trimmer. City informed me they do not pick up from the alley. I called him back to ask him to pick up debris, but he told me that was not a part of the contract and hung up on me. I paid him $915 for 3 hrs of a very shoddy job!!! He is not licensed to do work in ********, ******* (found that info after the fact). I spent another 8 hrs with a shovel cutting back the overgrown grass on driveway, sidewalks, etc and had to redo much of the **** trimming. He is rude and turns verbally ugly when asked to redo something that is far below acceptable standards. He ripped me off!!!!

A Cutting Edge is NOT a BBB Accredited Business.

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