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Business Profile

Therapy

Pure intentions Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The buisness quoted me that it would be 45 dollars for their services since they took my insurance and that was supposed to be after the claim. I had an appointment back in September and recently got a second charge after no longer being a patient at this mental health office for *****. I feel as if they purposely did this or either highly uneducated on how to work with billing and insurance claims.

    Business Response

    Date: 11/02/2024

    Thank you for the opportunity to respond.

    For the clients service on 08/22/2024, the total billing amount was $124.91. Initially, we estimated the copay at $45 based on information from the insurance provider. After processing, the insurance company adjusted this to $79.91, which was applied toward the clients deductible. As a practice, we are legally required to bill according to the final determination made by the insurance provider and cannot alter these charges.

    We have communicated with the client multiple times to explain this process and recommended they contact their insurance provider directly, as they can best clarify how these adjustments were applied. We have attached copies of these email communications, our practice billing policies, the signed credit card authorization, and the insurance remittance for full transparency.

    We understand the clients desire to prevent future misunderstandings and are committed to providing clear guidance on billing practices.


    Best regards,
    ***** ********, MSW, LCSW
    Pure Intention Services, LLC

    Customer Answer

    Date: 11/03/2024

     I am rejecting this response because: They did not properly contact the insurance company. If they had their response should of been that they were out of network and my insurance wouldn't cover it.


    Business Response

    Date: 11/04/2024

    Thank you for the opportunity to respond.

    The attached remittance confirms that our practice is in-network. We encourage you to review your insurance policy and familiarize yourself with standard claims processing, as the documents provided clearly indicate that this complaint results from a misunderstanding rather than any error on our part.

     

Pure intentions Services is NOT a BBB Accredited Business.

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