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Business Profile

Prosthetics

SRT Prosthetics & Orthotics, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prosthetics.

Complaints

This profile includes complaints for SRT Prosthetics & Orthotics, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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SRT Prosthetics & Orthotics, Ltd. has 3 locations, listed below.

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    • SRT Prosthetics & Orthotics, Ltd.

      3818 W Jefferson Blvd Fort Wayne, IN 46804-6840

    • SRT Prosthetics & Orthotics, Ltd.

      4109 W. Jefferson Blvd. Fort Wayne, IN 46804

    • SRT Prosthetics & Orthotics, Ltd.

      408 E Washington St Butler, IN 46721-1179

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Measured and cast me for a brace for my leg Aug 20th. Said it would take 2-3 weeks to get it made. Now, November 8th, I've been calling and getting the run around for weeks. They said they confirmed it would be shipped out on Oct 29th. They claim they haven't heard back from the factory and once they do, they will call me. They've dropped the ball on me. I'm stuck in a nursing home bc of this, unable to go home. Unable to make progress on my recovery bc of this. I need them to be calling the factory every day until they make such a nuisance of themselves and get it shipped. I need them to better communicate with me about the problem and the steps that they are taking to correct it.

    SRT Prosthetics & Orthotics, Ltd. is NOT a BBB Accredited Business.

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