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Business Profile

Optometrist

Progressive Eyecare & Eyewear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Progressive Eyecare & Eyewear's headquarters and its corporate-owned locations. To view all corporate locations, see

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Progressive Eyecare & Eyewear has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 29, 2023 I went for annual eye exam. I explained I needed help with distance being out of focus and blurry. ************************ informed me I was on cusp of cataracts but thought new glasses would improve my vision. I said I did not want to spend $500 or more dollars on new glasses if it would not help my blurry vision. Would keep current glasses until I needed surgery for cataracts. She thought new glasses would help and if not come talk to her. New glasses were NO better than old glasses except my close up vision was a little clearer. When I went back to talk with her and let her know there was no improvement and I would like $585.48 refund for these glasses she informed me she could not refund because they were custom made! I reminded her it was my distance vision I wanted help with and these were no help. She kept saying she could show me there was improvement. I replied yes, a little in close vision but not distance like I requested. She then said she could not help that I paid that much money for new glasses. I said I bought right here in your office on her recommendation. She said they use quality products. I did send a letter to progressive eye care office and cc ***********. Response was no help. I will forward letters if you would like. I felt very misled about this expensive recommendation for new glasses to help with my distance vision and also very challenged that I took recommendation and bought glasses from her office. Any help you can offer would be greatly appreciated. *****************

    Progressive Eyecare & Eyewear is NOT a BBB Accredited Business.

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