Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle in 2021, I didn't get to test drive it and now I realize that the pressure from the sales agent I was rushed I'm a woman and a first time new car buyer. But nonetheless I came up there I purchased my 2018 Honda Accord and before I got up there they salvage and asked me if I wanted to purchase the Scotchgard wheel and extra protection for $800 I did that. When I got up there and got my vehicle they had just finished the Scotch guard it needs to dry at least 24 hours I did not know that at the time the car still smelled and was wet from the Scotchgard treatment. It left mold in the seats vehicle. Tons of stains that they told me that if anything spilled all you had to do was take a wet cloth and wipe it out also not even after 2 months of driving it every single light and the vehicle the breaking sensors the *** the Drake line control all of those were turning orange. There is water leaking in the back tail light, and cause an electrical shortage in the main box sensor. It took them 5 months to fix it. The staff there especially the secretaries are very rude. Also the $800 warranty for the Scotchgard where there's mold growing in my front seat and stains all over the front seat because it was not dried properly I can do nothing about this now. I don't know what to do at this point I've called and I just get sent from voicemail to voicemail to voicemail. I have all the paperwork I followed every instruction that it says and when I call to get the Scotchgard redone on my vehicle they tell me that I need to call the dealership first but on the paperwork it says I need to file a claim myself. I received no help from Honda's officers and I have no faith in them. I want my money back or I want this situation fixed. I also got the outside protection for the keys the wheel ***** scratches none of this has been resolved I have been complaining about this for since I bought the vehicle

  

  Business Response

  Date: 06/21/2022

  We have since resolved the issues with a **************************. After we have exhausted every possible option to help her with the situation over the phone and in person she decided to write a complaint and post it on ****** (along with speaking poorly of our company in another review she posted). At that time Management responded to her complaint stating we have done everything to assist you and there is nothing more we can do . As of 6/17/22 we spoke to her again over the phone doing our best to listen to her issues and once again give her all the information to properly make a claim to have the interior of her vehicle taken care of. As of today Honda of Fishers has gone above and beyond to assist ********************* and her complaint. 

  Customer Answer

  Date: 06/22/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************