Complaints

This profile includes complaints for Financial Solutions Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Financial Solutions Group, LLC

  11650 Olio Rd Ste 1000-259 Fishers, IN 46037-7619

• 

  Financial Solutions Group, LLC

  11650 Olio Rd Fishers, IN 46037-7619

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****. **************************************************************************************************************************** FOR AND THEY REFUSE TO REFUND MY CHAGE CARD

  Business Response

  Date: 03/01/2024

  **************** signed a legally binding contract on 8/31/23.  On 9/15/23 we received a letter from **************** wanting to cancel the services and not to contact his creditors.  This cancellation was beyond the three day time period for cancelling a contract ******* Law allows.  We had already contacted his creditors so it was too late to not contact them.  Those contacts went out on 9/1/23 the day after he contracted with us.  We are still willing to perform under the contract if he wishes to rescind his cancellation.

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted on September 29, 2023 by someone saying they were *********** asking if I was trying to opening a new credit card. Experian transferred me to Financial Services Group, I qualified for some government assistances due to my age. On September 30 7:38 AM I sent an email, informing her I did not was to proceed. She responded by phone acknowledging my email On October 2, I saw the a charge of $6277 placed on my account with Barclays. I contacted Barclays and put the charge in to dispute, hopefully I can recover my money. I seriously believe I fell for a scam and I dont know who to turn to for help. I did write down all their names and numbers and references numbers they gave me.As you can see I sent an email to your sale agent in less than ********************************************** processingand to cancel the service. She acknowledged receipt by texting me. October 4th I spoke to *********************** who gave me a phone number **************, which I called. I was told someone would call me back. One hour later *********************** called and say there is no refund. She said I would have to dispute the charge. That was the last I heard from her. I know that any contract can be cancelled with in 72 hours.November 18 once I saw they recharged my account for $6277 I sent an email, since their office is open until Monday, to them asking to credit the money. I will contact them my phone on Monday morning. I tried to cancel within 12 hours. I dont want or need their services.I have also sent an email to the *********************** and will follow up on Monday with a phone call. Their website which I did contact ************************************************ If you need to contact us for any reason, please do so @ **************.A representative will assist you in coordinating your refund. We look forward to assisting you.Please allow up to 72 hours for your refund to process once approved.

  Business Response

  Date: 03/05/2024

  This Client was refunded in full on Jan. 9, 2024 in the amount of $6,277.00

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

  The money was refunded after I hired an attorney. 

   

  Thank you 

  *****************************

  
  
  
  

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign papers but they went ahead and charged my credit card $7800. They not only misrepresented their services but the next day called and threatened to garnish my social security if I did not cooperate and sign with them. This is complicated an my identity has been stolen. They already had it.

  Business Response

  Date: 03/01/2024

  She is correct that she did not sign the paperwork.  She is incorrect in saying that we charged her.  We did not charge her and that is confirmed by her in this complaint by saying that $0.00 is in dispute.  To say that we threatened to garnish her Social Security is absolutely not true.  First to do a garnishment we would have to had a Judgement against her.  Second, Social Security is protected from garnishment.  If I came to find out that this was true, I would do everything in my power to see that the employee was fired.  It did not happen.

  Customer Answer

  Date: 03/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by **** of America that my credit card had been compromised and told I had to open a Barkleys credit card so and that the credit bureau had been contacted, I don't know who opened the credit card at ********* **** of America or the credit bureau, but I got the credit card and they transferred me to Financial Solutions Group, who then said it was not a secure line, so this Trinity ****** called me back about a 1/2 hour later and I was on the phone with her for hours. I have contacted the credit bureau myself and freezes put on my accounts. I am 69 years old and when I got the paperwork from Trinity it wanted me to sign over a durable power of attorney. After I have had time to calm down and do some research on this company it looks like a scam. I cannot afford to pay this ******* I am on social security and a small pension. Please help me or tell me what to do. Thank you. ***********************

  Business Response

  Date: 03/05/2024

  This Client was refunded in full in the amount of $9,015.00 on January 29, 2024.

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer states they signed a contract with the business on 9/18/23 and opted out on the 20th and when they asked for their money back the company said they do not do that, once they sign a contract they do not give the money back. This was not made clear when they signed. Consumers policy was for $19,795.00.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financial Solutions Group contacted me last November 11, 2022 to resolve debt I had assumed. I didnt reach out to them they reached out to me. They told me they could resolve my debt within 12 months or less and it would be deleted off my credit report. They said the fee would be $4538 and that would be taken from the credit I had left from Discover Card. They told me I wouldnt owe anything. They told me to stop making payments on my accounts at that time. I have now been turned over to collections on all the accounts. The case manager at Financial Solutions Group is Ally and the phone number that I provided used to go directly to her but now its customer service. **** told me that my debt negotiator was going to be a girl named ******* never got her # or ext.. She still has Not contacted me once. I have ********* Since June 25,2023 - September 26, 2023. Still to this day No Freaking Answer from this Freaking Person!!! I am so freaking angry because they told me I wouldn't have to pay anything. I have been trying to call **** to see what has been resolved with *********** and she wont take my calls or return my calls. The same with *******************. I feel I have been scammed and am ashamed that I was so gullible and stupid to go along with this to start with. I would like for them to return the $4538 they charged to the Discover card I had. I want it returned because they haven't done what they said they would do! These people are Con Artists!!

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/08/2023 Rec'd phone call from ***** Services" stating cc has been compromised; said I qualify for Freedom Debt Release; transferred to another who explained program; transferred to debt advisor @ Financial Solutions Group - so far I've been on phone for 1 1/2 hours. Program is explained - legal fees of $9990.00 will be charged but added to debt relief amount. Paperwork sent and signed. I was on phone for a total of 3 hours without a break to think calmly and rationally thinking this is a good thing. Later checked with my cc and found out there was NOT any fraudulent charge made or attempted on the card. This whole thing was predicated on a lie. I called Financial Solutions to tell them I'm not going to go ahead with this. Was told that I signed the paperwork so they will dispute my cancellation. If I need to get an attorney for this I will. I'm 74 and Social Security is my only income - during the 3 hour phone call I was not thinking clearly and panicking about my compromised cc. The whole thing started with a lie and manipulation.

  Customer Answer

  Date: 10/08/2023

  I am happy to report that I did get my money back.  I received an email containing a release they wanted me to sign, after which they would refund my money.  The amount shown in the release was incorrect - I spoke with Trinity pointing out that fact.  She said she would need to speak with her supervisor to correct the document and would contact me again.  She never contacted me again, but the correct amount was refunded.  I guess that paperwork didn't matter - interesting.  I will never be that gullible again.  Thank you for your efforts.

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund I told this company that I did not want to go through with this transaction. The company refunded part of my payment but have not refunded the rest of my payment.

  Business Response

  Date: 03/05/2024

  This Client has been fully refunded in the amount of $17,740.00

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financial Solutions Group contacted me last August 2022 to resolve debt I had assumed. I didnt reach out to them they reached out to me. They told me they could resolve my debt within 12 months or less and it would be deleted off my credit report. They said the fee would be $3900 and that would be taken from the credit I had left from two *********** credit cards. I also had an account with the ************ that they were going to resolve. They told me I wouldnt owe anything. They told me to stop making payments on my accounts at that time. I have now been turned over to collections on all the accounts. The case manager at Financial Solutions Group is ******************* and the phone number that I provided used to go directly to him but now its customer service. **** told me that my debt negotiator was going to be a girl named **** at ************ Ext# ****. She contacted me once to say that the ************ amount would be somewhere around $160 per month. I neglected to write it down. I was angry because they told me I wouldnt have to pay anything. I asked her what had been resolved with *********** and she said nothing yet. I have been trying to call **** to see what has been resolved with *********** and she wont take my calls or return my calls. The same with *******************. I feel I have been scammed and am ashamed that I was so gullible and stupid to go along with this to start with. I would like for them to return the $3900 they charged to the two *********** cards I had. I didnt even have a balance on one of them. I want it returned because they havent done what they said they would do!

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 84 years old, therefore, I am in a protected class. It has come to my attention that my Discover card was charged $5000 in October 2022 by this company. I have no recollection of authorizing this company to charge my card. I have not received any service from them. I never signed anything. I never agreed to give them a durable power of attorney over my affairs. I would like them to refund the money to me.

  Business Response

  Date: 04/24/2023

  ******************** contracted with our company on October 14,2022.  See attached signed contract.  

  She also signed the ***** of *************** See attached ***** of *************** The ***** of **************

  was notarized.  See attached Notary Certification.  We dispute her claims that that she did not 

  contract with us and that she did not authorize the payment and  the the ***** of *************** At

   this time we do not intend to issue a refund as we have been working for her for about 6 months

  of a one year contract.

  *************************