Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *** **** ** PHYS SW PA. I do not have a contract with PHOENIX FINANCIAL SERV, they did not provide me with the original contract as requested.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving repeated calls from a company identified as *******, occurring 3-4 times per week. The calls are highly disruptive and raise serious concerns:No Messages Left: They never leave a voicemail explaining the reason for their call.Unreturnable Callbacks: The number used to call me does not accept return ******** Response When Answered: On the occasions I have answered, there is only silence on the other end.Persistent Calls: The calls occur at various times, from early morning to late evening, causing significant inconvenience.Caller ID Spoofing: The calls always use an area code matching my personal cell phone, which feels misleading and invasive.These practices seem to violate common courtesy and possibly consumer protection guidelines. I am seeking the BBB's assistance in addressing this matter and ensuring that these unwanted calls stop. Thank you for your help.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phoenix Financial Services, LLC calls me multiple times a week (sometimes multiple days in a row) from different numbers with an area code that makes them look local to where I have previously lived. They never leave a message, and I know for a fact I have no debts that have been turned over to any collection agency. I request my number be removed from their contact list.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from this conpany about a payment owed of $54.27, from a hospital visist march 14, 2024. They told me that I was sent to collections for this fee. I explained that my daughter was helping me with my hospital bills due to medical issues. The guy threatened me that they would sue and to take my house. I asked what doctor officw. And they said need to guve them information before theu could tell me. I explained that due to my medical issues i am not allowed to give out my information. I have memory issues. My daughter called on my behalf and she was able to make the payment. Now they refuse to give a reciept for thw payment. She was told she would recieve and email. The payment was made nov 20, 2024. When she called back about the reciept, she was told the account is now under review. And we should recieve the email. We have now email3led and called several times. The last time we called we were told the account is now closed and they can not send us the reciept on a closed account. I need the reciept because the hospital is now saying i owe the balance. I have to ****, ***** and another guy. And sent 2 emails. No reciept at all. I am a disabled vet. I will also report this to the ** as well.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me everyday and they don't leave a message. I blocked their number every day and they call me from a different number. I called them and told them to stop doing it and they refused. They're supervisors hung up on me without resolving the issue. They are calling me from a New York number even though they are I believe in *****.

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2022 I entered the ** of my local hospital. NES Sandusky was one of the bills I have had to pay which I have been diligently doing each month. I recently sent a payment in to the Atlanta office that was returned for UNKNOWN addressee. Since then I have been contacted by Phoenix Financial: 1st they wanted me to verify my birthdate without telling me who they were; 2- wanted me to make a CC payment over the phone (NOT GOING TO HAPPEN!; 3- told me he was going to call me every 7 days to pay off the bill ( I BLOCKED THE PHONE NUMB**-I WILL NOT BE HARASSED!); 4- called me Tuesday afternoon after 5 pm then again today at 9A to make a payment.This is badgering and harassment. I pay what I can each month and have not missed a payment.Phoenix Financial needs to Cease and Desist harassment effective 11.06.2024 09:42 AM.

  Business Response

  Date: 11/11/2024

  PLEASE SEE OUR RESPONSE ATTACHED

  Customer Answer

  Date: 11/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. 
  

  There was never any communications from *** Sandusky they were placing my account in with a debt collector!  AND, this company NEVER sent communications there were 'assuming' the *** debt I have paid on faithfully since 2022.

  I was indeed pressured to give my card information on Tuesday evening and when I refused I was finally given the website url and an account number.  I was going to do my best to get this taken care on Tuesday.  Then Wednesday morning at about 0900, I was called while I was at work and the male (I'm calling you back to get this taken care of!) I was speaking to would not let me take of this on my own time but kept me on the phone line wanting the confirmation number to he 'could clear the account'.  He continued to talk and talk until I was totally aggrevated with the situation.  I DID NOT CHOOSE TO PAY ONLINE BECAUSE I FELT FREE ENOUGH TO DO SO, BUT WAS RELENTLESSLY BADGERED TO GET A PAYMENT IMMEDIATELY SO THEY COULD CLEAR MY ACCOUNT. AND HE COULD GET THE CONFIRMATION NUMBER.  (It seems a shady way to do business and force someone who has faithfully paid on an account for 2 years to 'admit' they have a debt with this company.)

  I also requested email confirmation of my payment as well as **** mail each month.  I also requested documentation all these transactions to wit I have not seen yet!

  Provide me the documentation *** SANDUSKY placed my account with you and when, documentation I owe the debt to YOU, and proof of ALL my payments to *** SANDUSKY.

  Your response IS NOT AND WILL BE ACCEPTABLE BY me since there have been others like me who have suffered with your tactics.

   

   

   

   

   

  
  Regards,
  
  ***** ******

  
  

  Business Response

  Date: 11/18/2024

  After our previous response was submitted the creditor made the decision to close the consumer's account and remove it from our office.   The consumer will need to contact the creditor if they have further questions or concerns.

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I am not disputing the debt I owe NES Sandusky, just the manner upon which Phoenix Financial's representative presented the entire scenerio from asking my birthday without identifying himself or the company to pressuring me to give my CC information and a CONFIRMATION number once a payment was made.

  He called me on Election Day.  I told him I would not give my birthdate until he identified himself.  He never gave his name, only the company name "on a recorded Line" pressuring me to visit the website and make an immediate payment.  I was not in a position at the time to do so. He was relunctent to gave me the website URL but finally did so with a case # so I could proceed.  However, the very next day he calls me while I was at work.  I told him this but he KEPT PRESSURING ME TO GET ONLINE TO MAKE A PAYMENT AND GIVE HIM the CONFIRMATION Number.

  I requested all documents pertaining to the original debt in which I got mail requesting information why I was disputing the debt.  I AM NOT DISPUTING THE ****** JUST THE MANNER UPON WHICH I WAS SENT TO COLLECTIONS AND THE RUDENESS OF PHOENIX FINANCIAL's representative in trying to obtain payment from me.

  I would like a written apology for their tactics in handling my debt.

  AND YES! THE REPRESENTATIVE DID STATE TO ME HE WOULD BE CALLING EVERY 7 DAYS TO SEE WHEN I WOULD FULLY PAY OFF THE DEBT.

  I will continue to pay my debt but want a paper trail from NES SANDUSKY to PHOENIX FINANCIAL the reasons my account was sent to collection in the first place.

  Regards,
  
  ***** ******

  
  

• Initial Complaint

  Date:11/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me excessively. I do not have any depts to them nor do I know who they are. When attempted to answer several times, there is silence on the other end. I have blocked them repeatedly and some how they are now calling my husband. The main number used is ************.

  Business Response

  Date: 11/08/2024

  We appreciate the opportunity to resolve this matter.   The consumer's phone number listed in this complaint has been blocked in our system and they should not receive further calls.   We apologize for any inconvenience caused.

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ******** bill keeps going from one colection agency to another I do not owe this bill

  Customer Answer

  Date: 11/07/2024

  Please see attached documentation.

  Thank you,

  **** ********

  Business Response

  Date: 11/11/2024

  PLEASE SEE OUR RESPONSE ATTACHED

  Customer Answer

  Date: 11/16/2024

  Replied to Phoenix financial I was told by ***** they returned the claim back to Hinsdale emergency medical  this  was 11/12/24 

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT trust these people. I received a call a couple months ago saying I owed for a doctors visit from FIVE years ago. They said I owed over $1,000 dollars, mind you there was never anything on my credit report in this time span showing I owed anything related to this visit. I blindly believed them and set up a payment plan of $25/mo to settle it. Once one payment didnt go through they blew up my phone and then told me the remaining balance was higher than what was agreed upon to pay, to this day I have never received an email or physical copy of this debt they claim that I owe. These people will call from multiple different numbers and I block every single one. If the debt is true from a collection agency it would be on your credit report. If you get a call from these scammers, dont even engage!

  Business Response

  Date: 10/25/2024

  PLEASE SEE OUR RESPONSE ATTACHED

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phoenix Financial Services herein referred to as *** has reported invalid debt that they appear to have purchased from another debt collection agency that removed it from my report after it was found to be invalid in violation of the **** and FDCPA. I have consistently notified ******** and related agencies in the past this account is not mine through the various collection agencies. They have deleted it and the *** and related agencies have re-reported it as derogatory to the various agencies. PFS is in violation of the following: Under (15 U.S.C. 1681 et seq) and subtitle D of the ***** SEC. *****. APPLICATION OF SECURITY PROVISIONS AND PENALTIES TO BUSINESS ASSOCIATES OF COVERED ENTITIES; and ***. ****************** SECURITY. The term breach of security means, with respect to unsecured PHR identifiable health information of an individual in a personal health record, acquisition of such information without the authorization of the individual.Under ****** U.S.C. S16815-2 - The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after, furnishing the negative information to a consumer reporting agency described in section 603(p).Under 15 U.S. Code 1692g - PFS never sent or notified me by mail, email or phone within 30 days of reporting a debt to Experian and related agencies in violation of the *****. As *** knows there is a monetary penalty for violating the *****/**** Im requesting *** remove their trade line with ******** and any other credit reporting agencies they use. If *** does not have an agreed upon solution Ill be consulting with a consumer attorney to pursue violations of the ***** and ****, in addition Ill also be filing a complaint with the Consumer Financial *****************.

  Business Response

  Date: 10/09/2024

  PLEASE SEE OUR RESPONSE ATTACHED

  Customer Answer

  Date: 10/09/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** *******