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Business Profile

Producers

Cummins

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cummins's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new generator from Cummins thinking being a good supplier. Received the generator added ********** charged the battery the generator WILL NOT START, called Cummins and they told me to take it 20 miles to a service center, I called the service center and they advised me that they didnt want any more (generators from Cummins) because they have 6 of them now and cant get parts or authorization to repair them, (and have had them for over 6 months)

      Business Response

      Date: 01/06/2023

      **************,

      The email is in response to your 12/13/22 letter regarding a complaint filed by ***************. ********** reached out to our ************* line on November 7, 2022, to inquire about purchasing a Cummins generator. At that time, he was given the Cummins Parts Online contact information. ********** reached out to ************* again a few hours later with a question regarding the idle speed of the generator. He was informed that the generator always runs at full speed and would not idle down. On November 15, 2022, ********** called a third time stating that the newly purchased generator would not start out of the box. ************* directed him to two ********************** dealers for assistance. ********** was directed to take the generator to the closest Distributor should the dealers be unable to assist. This is the standard process for units that have had oil and gas added to them. Should ********** opt to return the generator for a refund, he will need to drop it off at the nearest Cummins Distributor.

      Hopefully, this response will provide direction for ***********

      *********************

      she/her/hers
      Corporate Litigation Paralegal
      Cummins Inc.
      ******************************************************************************************** 46204

      Customer Answer

      Date: 01/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      I have made contact with the vendor that Cummins told me to, they stated the have 7 units from the same manufacturer (Cummins) in their shop now and can NOT get authorization to repair them, therefore they are not taking anymore generators built by Cummins ! 

      I guess just close this case out, and it was a $1,500. Learning ****** to me. ??

      Hopefully other people will find out about my and others experience with Cummins !  And NOT BUY THEIR PRODUCTS !

       

      Regards,

      ***************


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