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Business Profile

Pool Contractors

Forrester & Sons Pool Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/01/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/2024: Our neighbor told us they will be putting in a pool in their backyard. We ask if we could have extra dirt that will be removed from their pool project, they said yes and shared contact information to discuss and get permission from pool company (Forrester and Sons). We initiated contact with **** (owner) to see if this was possible through a phone call dated 6/25/24. **** said he would be willing to drop off the dirt, no communication of payment or contract discussed at this time. 7/4/2024: Forrester and Sons begin dropping off dirt in our backyard beginning at 7am until 11am. There is no communication about payment at this time.8/19/2024: Bill in the mail received for $900, invoice stating skid loader work. Taking dirt from pool dig to back yard to fill ditch. 7-4 (document included)We contacted Forrester and Sons via text message (screenshots included) to discuss the invoice and was given a different explanation for the charge than what was written on the invoice. Forrester and Sons said the charge was for dirt the neighbors pool project needed at the end of their project. Because it was not our error that Forrester and Sons did not keep enough dirt to finish their project at the neighbors pool project, we did not believe this was a fair charge; as we had asked for the extra they were willing to drop off. To attempt to resolve this issue, a payment of $450 was offered. (~$112/hr of work for 4 hours). Forrester and Sons declined our offer and began dialogue that was disrespectful and unproductive so text messaging with him ceased. 10/25/2024: Another bill was sent to our residence of the same amount and same invoice details. 10/29/2024: A phone conversation began with ***** (point of contact listed on the bill) to discuss situation. She stated it was something we needed to discuss with **** and would have him ******* of 11/1/24 no calls from ****.

    Business Response

    Date: 11/25/2024

    In regard to complaint ID ******** for ***** ******.
    There  is no charge to the customer, for the work we provided.

    Thank you,

    ***** ***********
    Office Manager
    Forrester & Sons Pool Service
    ************

    Customer Answer

    Date: 11/25/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

Forrester & Sons Pool Service, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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