Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometry

Bright View Family Vision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Rx I went to fill was from my *********************** I originally ordered bifocal glasses and those did not work out and moved on to get single vision glasses. I met with Dr. ******* she said she would show me how the prescription would look. She saw me in waiting room & put these glasses on that had disc with prescriptions and then said that is how they would look. I got these glasses for work on a ************** did not let me look at a computer & said I could also see a bit further from screen and that would be it. I was ok with that since I would only be looking at my work computer with them. When I went back to get the glasses and try them on I told ***** that it did not seem clear, she told me to try them for a couple of weeks and if it did not work out to go ahead and contact her. January 8 2025 I sent a text message because the glasses would not stay on my nose. ***** set an appointment for me to come in so the glasses could be adjusted to stay on my nose so I could Use them Jan 10 ***** told me that the only thing left was to use silicone ear pieces and I picked them up and tried them.. 1/21/25 I messaged the office that the glasses did not seem clear ***** was out sick and did not receive a response until 1/27 She stated that they would want to see the Rx of my old glasses to possibly update them to that prescription. I went to the office 1/28/2025 The doctor never met with me ***** saw me again on the front while there was another patient was waiting so he saw and hear the conversation. ***** basically said if I wanted to change the prescription I would have to pay since they had already done it once. They change a bifocal not a single vision. I went to my ophthalmologist who told me the prescription was not what they wrote but did call Bright *********** told them that I had agreed that they change my Rx and I never agreed to that . Because of that my doctor said they would have to correct. I can't use the glasses the Rx is blurry

Bright View Family Vision is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.