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Business Profile

Mailing Services

The UPS Store #4266

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to deliver a car title to ********** ****** on 5/12/26, with an expected delivery date of 5/21/26. It still had not arrived by June, so I went to the *** Store in **** on 6/9/25. I looked at the shipping tracking and it said that my package was undeliverable and they were going to dispose of it, but were still scanning it in the warehouse. When I discussed my problem, they said that they were unsure what to do and to call in the morning when the manager was on duty. I tried to call on 6/10/25 in the am; however, the number that is listed online for the store is disconnected. On 6/11/25, I went back to the *** store in **** to either try to change the address on the package or to find out where the warehouse was and they told me that I had to call international to try to solve my problem. They provided the number to international ***************). I tried calling that number and they told me that the *** store was the sender, so they had to call. I went back to the *** store and the manager said that he would start a claim and that I would either receive my package or a refund and that I should receive an email the next day. I never received an email. I went back to the store on 7/10/25 and talked to the store manager. She took my information and said she would call international to figure out what is going on. She said that I would receive a call in the next few days. She still has never called. I went back on 7/21/25 and spoke to the store manager again. She said that she never received a call back from international regarding my case, that they have the right to discard of my package, and they no longer ship things to ****** due to the issues they have been having. I tried submitting a claim online through the *** store, but was unable to.

The UPS Store #4266 is NOT a BBB Accredited Business.

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