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Business Profile

Window Glass

Anderson glass & Mirror

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last October I dropped off a window frame to have the glass repaired.i was told they had to order the glass and it would be in, in 2 weeks. 2 weeks went by, I never heard anything. I waited an additional week before trying to call. I called, no answer. I called the following week and the phone was disconnected. I went to the building and there was a sign on the door stating they were way behind on orders and would be closed until *******. I tried emailing to find out when my order when be in.. no response. ******* came around, I kept trying to call them to see when my order would be in, the phone was still disconnected.. I called their "emergency number " they had listed on their door, no answer. I left a voicemail, no one called me back. I even wrote them a letter asking for my window frame back.. no response. All I want is my window frame back!! I'm sure it's an absolute lost cause at this point.

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Left a window to be repaired . They told me it would be 2 to 3 weeks to repair it. When I returned to pick it up there was a sign on the window stating they were closed until Jan. first. Can't find a way to get my window back (repaired or not).

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My parents took in my screen door for repair. The company has since closed their business and I was never notified to pick up my door. I've called their phone number and left a voicemail. I've reached out via email to both of their email accounts and I have not received an answer. I would like my property back.

    Business Response

    Date: 05/26/2023

    This is ***************************. I contacted this customer. I have been in here every day. **** too lunch and right back our dad died and we been here for 38 yrs we definitely have never not good be a customer their product. I have here paperwork where she picked it up this same day I belive this was filed not exact shure Im not with the paper but I did contact them. We live right next door I have a note on the door when we Will be in here. I just didnt put my personal cell phone number on it. We have police reports where we was broke into 3 times in one month at this same time. All in all the got this  item and our father passed away I was trying too change the message but the

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off a patio screen sliding door to be repaired with heavy duty dog screen. After several weeks I began calling never having someone answer live. I left numerous messages. I drove to the store where a sign on the door said they were permanently closed. I called again, left a message, and emailed them. I have heard nothing from them. I want my screen door back. Thank you

    Business Response

    Date: 05/26/2023

    This is ***************************. I contacted this customer. I have been in here every day. **** too lunch and right back our dad died and we been here for 38 yrs we definitely have never not good be a customer their product. I have here paperwork where she picked it up this same day I belive this was filed not exact shure Im not with the paper but I did contact them. We live right next door I have a note on the door when we Will be in here. I just didnt put my personal cell phone number on it. We have police reports where we was broke into 3 times in one month at this same time. All in all the got this  item and our father passed away I was trying too change the message but the password wont let me in thanks any questions for me please call my cell phone at ********** thanks 

    Customer Answer

    Date: 05/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    ***********************

Anderson glass & Mirror is NOT a BBB Accredited Business.

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