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Business Profile

Mobile Phone Service

T-Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/28/2024 I went to T-mobile to take advantage of a cell phone trade-in. The offer was $1430 for two I phones 13 for two I phone 16 pro and new contract of $110 per plus the difference of between cost of the 16s and the 13s paid over 24 months. The difference was $1999.98 - $1430 is $569.98 and divided by 24 was to be $ ***** pre month, thus my monthly cost would be $133.75. For the last 7 months I have been charged as much as $192.71 and as little as $172.71. I have automatic payment and did not realize I was being overcharge until late April. On April ******* I went the store and talked with ****, he said there was an error and he called billing and after one hour plus he said it was taken care of and it would show up in my bill in at most two billing cycles. That did not happen and on May ******* I went back to the store and taked to **** and after another hour on the phone with billing I was told I would receive a call from ****. I did receive a call from **** at billing on 5/28/2025 to rectify the problem. I did talk to **** and he indicated it would be taken care of and the correction should show in at least two billing cycles. That did not happen and I went back to the store on more time and they said they could not fix it. They did try to offer me a lesser plan, but no compensation for my over payment. I called billing again and they said the store was in error and they needed to make it right. My last attempt with them they indicated they had could not do anything. To this date have been overcharged $312.73. I also have reached out to *** ****** of ************** for T-Mobile via email and have not recieve any correspondence from himm.$

    Customer Answer

    Date: 08/05/2025

    This issue is now resloved and no further action needs to be taken.  By filing with the BBB I was able to get an immediate response and a solution to the problem.  Thanks, **** *****

T-Mobile is NOT a BBB Accredited Business.

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