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Business Profile

Clubs and Organizations

Eclipse Select Soccer Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eclipse SC failed to respond to close to one dozen emails between April and **** regarding my son ******s team which they dissolved in ********** and forced to Darien. The Naperville Site Director and Eclipse Leadership failed to reply and handle multiple situations. Upon learning they switched my sons location to ******, I requested a refund of the down payment on my daughters team in **********. - **** 10 & 23:As a follow-up to the item belows and due to multiple issues with the Naperville Eclipse program since August 2024:1. ****** ********* Current Team - ********* Solar ********** 2014 Boys Placed Team - ********* Solar ********** 2014 Boys - Per offer Letter May 9, 2025 - My repeated follow-up requests about where he would be placed if there were not enough boys were ignored - **** 6, 2025 - another coach told the children's father that ****** would be placed on Naperville 2013 Solar - **** 9, 2025 phone call with **** ***** - he informed me that any remaining boys would be moved to ****** 2014 Solar - ****** is respectfully declining the forced move to Darien - If anyone would like to discuss the other issues on this team - and has wondered or even cared why the boys are all leaving - I'm sure I and any other parents would welcome the opportunity for someone to investigate since the Naperville staff has repeatedly turned a blind eye to issues, further allowing them to continue.2. ***** ****************** ********** 2014 Training Only He is declining this option.3. ****** *********Current Team - ********* Lunar Naperville 2017 Girls Placed Team - ********* Lunar Naperville 2017 Girls - Offer Letter April 18, 2025 I am requesting a prompt refund of the down payment made on her acceptance / team placement due to the switch in ******s team's location and multiple continued issues from the ********** location.- There were also challenges that should not be allowed to happen with her team this year, should anyone wish to know more.

Eclipse Select Soccer Club is NOT a BBB Accredited Business.

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