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Business Profile

Moving Services

Moving Mountains Moving Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company moved my household from Iowa to Peoria on May 20, 21, and 22. They packed my belongings, loaded and drove the truck, and unloaded and unpacked for me.

    My 4 year old expensive (over $2000) refrigerator was damaged with deep gouges and scratches while in the truck. The owner, a gentleman named *******, and I agreed that he would refund me $500 for the damage. This agreement was finally made a week after the move. It's now over 2 weeks later, and while he promises "there's a check in the mail," or "someone will bring a check over to your house" day after day (I've been calling him daily), there is never a check presented to me. I've run out of patience with his promises, and decided to file a complaint with you.

    Customer Answer

    Date: 06/13/2024

    ******* dropped off the check this afternoon and I consider the case solved.  Thank you!

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