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Business Profile

Asphalt

Stratton Asphault and Masonry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter is helping me. I'm79. I don't have a **mputer/email.6/21 ***** Stratton was surveying the area & quoted $4750 for blacktop driveway, I accepted.6/22 ***** came prepared to work/said all existing **ncrete blocks would be removed before laying asphalt.I had a cashier's check for $4750.I asked about additional work on the side of house. He quoted another $2000, which I accepted & had cash.***** asked me to go back to the bank & get cash instead of the cashiers check for $4750, which I did. He came to the door when finished & said don't walk on it because it had to dry. I paid him $6750 in cash, which he didn't **unt/said he trusted me.6/23 I noticed workers left several pieces of dried asphalt on the grass, as well as bottles of juice/soda in my garage.7/11 I noticed a spot cracking on both sides, where they had widened the driveway; green foliage growing through asphalt, which I was told would not happen;evidence of a cement paver that wasn't removed before laying asphalt as I can see it under.Messy where asphalt meets brick of garage.7/12 I called Stratton to discuss & a re**rding came on that said "calling restriction" so call **uldn't be **mpleted.7/14 I called again/left message.7/15 Called back as no one returned my call. Spoke to rude man who told me to send pics, which I explained I didn't know how to do. He said "Well, apparently you don't have a problem", then hung up.I called back. This time spoke to ****,who said to send pics &they would go directly to the ins *** My daughter came/took pics & helped me send.8/9 My neighbor parks his truck in my driveway & said he won't anymore/he noticed the damage/steps were obviously not taken to pad the driveway sufficiently. There are 4 tire imprints.I called to discuss this &original issue.Voicemail box full so **uldn't leave msg & still haven't heard back from Stratton or their Ins *** Not letting me upload all pics.I want repaired but don't trust this ***I want refund. If not possible I want ** to repair.

Stratton Asphault and Masonry is NOT a BBB Accredited Business.

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