Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exercise Machines

Black Mountain Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Machines.

Complaints

This profile includes complaints for Black Mountain Products's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Black Mountain Products has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a complete set of Black Mountain Products resistance bands and accessories via ******. The items arrived accompanied by documentation from the company, affirming they are covered under a lifetime warranty. Despite this assurance, my attempts to initiate a warranty claim have been wholly unacknowledged. I have reached out to the company on three separate occasionsutilizing two distinct email addresses listed for their customer serviceand have yet to receive any form of response.Of particular concern is a critical product failure: the green resistance band snapped abruptly during routine use while performing bicep curls. In addition, I have observed the early formation of superficial, hairline cracks on several of the other bands, raising serious concerns regarding the integrity and safety of the remaining components.The resistance band that failed during use resulted in a noticeable welt on my forearm. While the injury was not substantial, it underscores the potential severity of such product failures. Had the band recoiled toward a more vulnerable areasuch as the eyethe consequences could have been catastrophic, potentially resulting in permanent injury or vision impairment. The lack of responsiveness from the company, coupled with the evident material degradation of multiple bands, is deeply troublingespecially for a product marketed with a lifetime warranty and intended for physical exertion.Given the seriousness of this safety concern and the company's lack of response to repeated warranty inquiries, I am actively considering legal counsel to explore appropriate avenues for resolving this matter.

    Black Mountain Products is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.