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Business Profile

Marijuana Sales and Services

Sunnyside - South Beloit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I visited Sunnyside South Beloit on July 2, 2025. I entered the store at 12:26 PM and stood in line until 12:46pm. The line was all the way to the end of the store the entire visit. There were multiple *******s at the registers however, two employees were joking around, whispering in each others ears, and not helping any customers. One appeared to be the manager; she was in her 50s and had short blonde hair. She was whispering in her other younger blonde coworkers ear as she sipped her ******* cup and laughed amongst themselves as the line of customers barely moved. As Im on my 30 minute lunch break this is extremely frustrating to watch. I waited my turn until I got to the register where I told a third ******* that I was in extreme hurry due to the wait because I was now late for work and asked her if she could please hurry.She rudely and sarcastically told me that it wasnt her problem. Her exact words were it doesnt seem like my issue. I was completely floored at how unprofessional and completely wrong she was. It is her job and it is her problem,to keep customers waiting and then to give a response like that?? Im seriously upset after that experience and Im voicing that she should be fired along with her manager who did nothing but take up space. The so-called Wellness Advisor that Im reporting is ******* # *****. Register POS #**. Ive been working in customer service since I was 19 years old and that is not what you say to a customer, period. Zero empathy, consideration, or professionalism.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the store to replace a defective vape pen. The store manager **** told me they cannot discuss returns in store and to email ********************************. I sent an email and received a reply that they do not check these emails and to fill out a return form on the website. I tried to fill out the form on the website but there was no record of my order. I called and spoke with bri ticket number ****** and she basically told me I needed to email again. I told her that I wanted a more immediate solution as last time email did not work. She told me that I might be contacted in 24 to 48 hours and they might give me a refund but she makes no promises. my order number was ********

    Business Response

    Date: 12/02/2022

    Hi ****, 

    Thank you for reaching out. Sorry to hear about your experience and that this process may not have met your expectations. 

    Our team was able to research your inquiry, #****** with success. Our records show that we were able to issue a credit to your email address, ********************** yesterday to replace the faulty product that you received. This confirmation email was sent around 4:58pm CST on 12.01.2022. 

    We typically recommend checking any filters or spam folders that are currently active in your email inbox as sometimes these messages will be flagged without you knowing. If you did not receive this email, we encourage you to simply reply to the email thread, or give our teams a call so that we can re-issue your credit or send it to a different email address of your choosing. 

    Don't hesitate to reach out if you have any additional questions or concerns that we might be able to assist with. Our teams are happy to help. 

    Warm regards,

    Customer Care Leadership

Sunnyside - South Beloit is NOT a BBB Accredited Business.

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