We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

The Beltmann Relocation Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Beltmann Relocation Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Beltmann Relocation Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • The Beltmann Relocation Group

      201 S Gary Ave Ste. C Roselle, IL 60172-1664

      BBB accredited business seal

    • The Beltmann Relocation Group

      2250 W Pinehurst Blvd Addison, IL 60101-6100

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Beltmann to move from ********* ** to ******** **. they also provided storage for 3 months. we moved into our new home on March 20, 2022. it was recommended that i take out an insurance policy from the sales man, $0 deductible and up too $43,000 worth of insurance. they gave me 3 months to unpack and file a claim if I needed to. the person on the day of the move went over some of the damaged items and reiterated that I had 3 months to put in a claim. I did file a claim for missing items and busted and damaged furniture. I sent picture i had gotten estimates I did all the leg work. a month went by and finally they set a meeting with a third party repair company. my garage if full of damaged furniture and I showed the man everything I had. I asked if he saw any of the paperwork I submitted and he send no but send it to me. I have repedidly asked for the update of my claim without any response for over a month now. since this company is an A+ rated company with you I would think you could help get this resolved. Best regards,

      Business Response

      Date: 12/16/2022

      Hello. I apologize for the delay in getting your claim completed and the lack of response from our company on the progress of ************. I have sent you a separate email explaining the next steps. This was not intentional and we missed some steps in our internal process. 

       

      Kind regards,

      *********************

      General Manager

    The Beltmann Relocation Group is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.