Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

OCP Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/4/24 - $3500.00 7/20/24 - $3500.00 Demo cabinets and floor, apply antimicrobial.Replace/install cabinets and floor Remove former lighting Put in lights and ceiling fan Put in new ***************

    Business Response

    Date: 09/03/2024

    Please send to ocp construction

    ***** *****

     

    This is not Lux and has nothing to do with us

    Customer Answer

    Date: 10/01/2024

    Hello,
    I am attaching 3 PDFs to this email.  
    1 - pictures of the mistakes in my kitchen, made by OCP Construction.
    2 - Emails OCP Construction sent me with estimates, never sent me a contract for the work I requested, outside of the work paid by Travelers Insurance.  The counters and ceiling light replacement were paid by myself.
    3 - I had ********** look at the counters put in by OCP Construction.  Then sent a letter with the cost to replace the countertops, and a statement on the workmanship.  I do not have the estimate for the installation yet.

    Please let me know if I need to do this another way.  Please let me know if you have any questions or if unable to open files 

     

    Thank you,
    ****** *******

    Business Response

    Date: 10/02/2024

    *** is a different entity with a different address, phone number, owner I don't know why it is being sent to us? 

    Business Response

    Date: 10/15/2024

    Dear whom may concern,

    We acknowledge that one of our subcontractors made mistakes in installing countertop and door handles. We had a complaint from the customer and we reinstalled the countertop and door handles to their satisfaction. If there is anything we can help with, we are willing to do so.
    I think that this complaint was made prior. Please let us know.

    Customer Answer

    Date: 10/18/2024

     
    Complaint: 2209025

    I am rejecting this response because: Yes OCP did replace the handles, but that is not the main issue. They only replaced one section of the counter top above a single cabinet--they did not replace the other counter tops.  They left the ones that were put on and then just completed other side of the kitchen. I also paid for all of the counter tops, but he was paid to install them. The pictures sent were the pictures of the finished job.  All of the ends were finished poorly.  This was not to my satisfaction and I told him this, but he said he already lost money on this job due to the mistakes his workers made. If the workers did not have the proper tools to cut the counters, they never should have done them in the first place. The whole kitchen was done wrong as shown in the pictures.  Also, the other day, the pipes under the sink on the right, came apart at the connector. Luckily there was a container in the cabinet that caught the water.  Then we noticed on the other pipe on left side of sink had water dripping from the connector as well. So we are now thinking that they were not sealed properly. He also told me that the seal they put around the sink would dry, but it never has. It is still sticky and it is now turning yellow. He kept telling me that these are things that I can live with, but I highly doubt that he would stand for this poor workmanship in his own home. I am not comfortable having his company back in my house to repair anything because I do not feel his workers are qualified. So I would like to be reimbursed for the amount of money that it is going to cost me to replace them as was stated in a previous email from ******************* submitted to the BBB. 

    Sincerely,

    ****** *******

OCP Construction is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.