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Business Profile

Paving Contractors

STRUCTURE PAVING AND PATIOS LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They removed the old asphalt with a steel culvert pipe and installed new asphalt with a plastic culvert pipe on my driveway. The quality of the outcome unfortunately did not meet my expectations. Although I'm not an expert, I was able to compare my driveway with other houses. They worked on many houses in my neighborhood as well so I've heard many came across the same issues. My driveway surface is uneven. It has a wobbly surface and there is one spot protruding from the ground. I tried fixing it by pushing it in with a tamper several times but it wouldn't go in. The main thing I would like is for them to clean up the old culvert pipe on the side of my driveway. I put it all together nicely so they can easily pick it up. As I recall, it said on the contract that they would clean up any waste that was left. I've called them and asked them to clean it up many times. It's been over 3 months now and they don't pick up when I call.

STRUCTURE PAVING AND PATIOS LLC is NOT a BBB Accredited Business.

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