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Business Profile

Window Installation

Windowz 4 Less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

This profile includes complaints for Windowz 4 Less's headquarters and its corporate-owned locations. To view all corporate locations, see

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Windowz 4 Less has 3 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company ordered a replacement door and they said they were waiting for it to come in than I have never heard from them again

    • Initial Complaint

      Date:08/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for a window last November. The owner ended up in the hospital; so we understood the delay. March 13th he said he order the window. He has cut off all communication since.

    • Initial Complaint

      Date:06/16/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered windows with **** "*****" and gave half deposit. He had some medical issues and was unable to reach him for a couple months. I finally got in contact with him around February and he continued to assure me windows would be installed. Windows were made and sitting in the warehouse unpaid. I kept trying to get a solid date from him and nothing. Finally I told him that is not working for me and he replied with, "Ill see you in court then" AVOID. Do not do business with Windowz4Less!! Still waiting on my $8500 refund

    • Initial Complaint

      Date:05/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are senior citizens and saved for new windows. We paid 2000 down and financed the rest thru them. We received all but 1 window and the ones they put in were not complete. We had to pay an extra 600 dollars to get the last window witch we had already payed for . Now they will not answer. Calls or emails We feel they stole from us. Please help

    • Initial Complaint

      Date:05/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had two bathroom windows installed last October. Have made multiple attempts via email, social media, and through phone to contact the company since seeing mold around a bathroom window. All phone numbers are disconnected. The company is not replying through emails or social media. I did finally get in touch with the installation crew supervisor who said he'd take care of things. That was back in Feb. 2023 and I still have not heard anything. Also still have not received the two screens that were to be included with the windows.

      I have a friend up the road from me who also used the company for two attic windows in Nov. 2022. They did half the job, left gaps in the window installed so you can actually see daylight through the frame. When trying to install the other attic window, they found it was the wrong size. They put her old window back without re-caulking. She's 73 and has had cold air and snow blowing in all winter. We finally had to tape/staple plastic around it. She has not heard from the company since Nov. In addition, the exterior metal wrap around her attic window is dented and poorly done.

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After a botched installation in the middle of October 2022, the salesman & a gentleman claiming to be "one of the owners" of Windowz4Less came to my house on 11/4/22 to remedy the problems with installation of my new windows.
      I told them at that time that one of my screens had a defect, one window had a defect in the bottom sash, & that I had not been furnished with any information (in writing) about the "lifetime warranty" pertaining to the windows/screens that I purchased & had installed.
      They said that they would order replacements for these items and when asked how long it would take **** replied "about 2-3 weeks.
      I made the mistake of paying them , in full, the remaining balance on 11/4/22.
      I didn't hear from anyone in2-3 weeks, or even 2-3 months, therefore, on March 2, 2023, I texted both representatives to ask where my window sash & screen were. (See Attached sceenshots of attempted texts)
      The text was returned as undeliverable & I was messaged that I was blocked from both phone #'s.
      I am at a loss as what to do next.
      I thought that I would try the BBB before seeking any legal recourse.
      Please advise.

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Windowz4Less come and give me an estimate. We agreed on a price and I provided a deposit and signed a sales contract for the work. I put 50% down for them to "order the window" I had to wait 6-12 weeks because of shipping delays for the window to come in. After 12 weeks the "window" supposedly came in. Installers "came" to install the window but the window was "supposed to be delivered" the day before by someone else and apparently the window that was received was broken and they needed to reorder it which should have taken another week or two. The window was "supposedly" available 1 month later but no one ever delivered it to my house or came to install it I have been waiting and trying to contact the company since December to work with them to get this resolved and they have not been responding to me since they said my window came back in. I have tried to call repeatedly and sent multiple emails to the company without them responding.

    • Initial Complaint

      Date:03/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company installed all new windows in my house including the basement windows. Basement windows were leaking cold air; so **** ********** came out to correct the problem. The problem still persisted after this. I requested that **** not be sent out to fix it. I didn't want him to feel bad for not fixing the problem when he was here before. Someone came out and it was taken care of. Both co-owners and **** came out due to problems with the font picture window. It appeared to me and ***** ****** agreed that the window had problems because there were gaps at the bottom that weren't at the top. This was never taken care of nor was the problem with both picture windows not locking. Also, I have a bedroom window that will only open 1/2 way and **** was unable to fix this problem. I assumed that the life time warranty was through them since they sent their people out to try and correct any problems. I had to find out from another customer, on Facebook that the warranty is through ******. I notified ****** in regards to the windows. They responded telling me that I must provide "Proof of purchase specifying product & brand name and location of install. Dated copy of original invoice, warranty or contract, serial # or FO #. I have contacted co-owner ***** ****** several times to provide me this information and he won't provide it. Without this information, my life time warranty doesn't exist.

    • Initial Complaint

      Date:03/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Windowz4Less to install 2 commercial doors. I provided the down payment and they came to do the installation. During the installation they messed up one of the doors and the other one doesn't work right. I was told that they would have to order a new door and come back. They still demanded payment and I paid them a partial payment but reserved some of the money because the job wasn't finished. They've never returned to fix the bad door or replace the one they messed up. I've been unable to reach them to discuss this issue. The address for the job was **** **** *** ****** **

    • Initial Complaint

      Date:02/21/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company installed windows and sliding glass doors in my house in 2022. I made three payments as work progressed. For $30+K. The job wasn't without flaws. Some windows and doors came in the wrong size or wrong color from *****, had to be reordered and one repainted locally. It took over a year from when contracted until they were finished. The men we dealt with were professional.
      I recently made many attempts via phone, email via their website, cell phone calls and texts to ask for a statement.
      My accountant said there is a tax credit that can be applied to my 2022 tax return for improving your home with energy efficient windows and exterior doors. I just needed a statement as the accountant requested.
      I had my cousin ** ****** try to contact them also. No answer on their 800 number and no call back on the owner **** or salesman ******* cell numbers. Then my cousin's cell number was blocked by ******* number. And now they are no longer in service.

    Windowz 4 Less is NOT a BBB Accredited Business.

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