Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ***** with DTC Bookkeeping has exercised a lack of proper accounting ******************************* which has triggered significant cleanup costs & exposed my company to great financial and operational risk. As a result of her negligence and possible misconduct I have incurred the following significant damages from her which includes-$18000 in payments for bookkeeping services that failed to meet professional standards.- $2,000 in tax overpayments, caused by false income reporting.- $1,100+ in cleanup fees already incurred with a new bookkeeping firm (with additional costs ongoing).- Approximately $800 in administrative time spent by myself and my assistant backing up data and preparing reports.- Over $15,000 in debt and related interest taken on based on inaccurate financial data.The total current damage is estimated at $36,900, not including future cleanup costs or accrued interest. These damages represent both direct financial harm and consequential damages due to reliance on ***** Conmys DTC Bookkeepings reporting, including decisions that negatively impacted business operations, cash flow, and my ability to manage debt responsibly.

  Business Response

  Date: 06/17/2025

  To Whom it May Concern,

  This complaint comes from a former client whom I disengaged all services with on April 15, 2025. I addressed every concern the client had and fixed any issues that were within the scope of the original agreement. All work was completed by April 10, 2025, and I have not heard from client since. It was never my responsibility to manage client debt or actions, and all income was input by the client and only reconciled by myself quarterly based on client direction. I have personally done everything I was asked and required to do for this client, and these accusations are unsubstantiated.

  Thanks,

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23371969
  
  I reject the businesss response and have provided a full written explanation below. I am in the process of working with a *** to assess the full extent of the bookkeeping and compliance issues, and additional supporting documentation will be available as that process continues. I respectfully ask that the case remain open during this period and that my concerns be acknowledged as valid based on the discrepancies already identified.
  
  To Whom It May Concern,
  
  
  Thank you for the opportunity to respond to DTC Bookkeepings statement. I respectfully reject the businesss response and wish to clarify the unresolved issues with supporting facts.
  
  
  While it is true that the bookkeeper formally disengaged on April 15, 2025, the scope of their responsibilities was not honored throughout the engagement, and numerous serious issues were discovered in an external review I initiated only after years of inconsistent reporting and growing concern.
  
  
  Key points of dispute:
  
  
  1. Failure to **************** Listed in the Agreement
  
  
  The agreement included quarterly reconciliation of AR/AP, transaction categorization, and monthly reconciliations. Yet, my books had not been fully reconciled since July 2024well outside the standard of care agreed upon.
  Undeposited funds, uncategorized transactions, and missing payee data were left unaddressed for extended periods.
  
  
  
  
  2. Tax Filings Submitted with Incomplete or Inaccurate Books
  
  
  My 2024 taxes were filed before the books were reconciled, which is unacceptable and potentially exposed me to financial liability due to inaccurate reporting.
  
  
  
  
  3. Lack of Communication and Responsibility
  
  
  Rather than working with me to clean up the issues identified by the external reviewer, the bookkeeper chose to terminate the relationship immediately after being presented with the findings, effectively avoiding accountability.
  The business claims they did everything required, but fails to acknowledge the discrepancy between what was agreed upon in writing and what was actually performed.
  
  
  
  
  4. Additional Billing Without Deliverables
  
  
  I was charged for consulting services to support business development that were never fulfilled. No documentation, plans, or deliverables were ever provided for these extra charges.
  
  
  
  
  5. Refusal to Provide a W-9
  
  
  Despite repeated outreach, the business has refused to provide a W-9, which is required for my tax records and 1099 filings. As a paid contractor handling financial compliance, this is a basic responsibility that she failed to meet. Her refusal to cooperate now that Im working with a *** only further highlights the lack of professionalism and accountability throughout this engagement.
  
  
  
  
  Despite repeated opportunities to improve the situation, the bookkeeper failed to uphold the standards outlined in the agreement and ultimately left me to clean up years of mismanagement. This has already required the involvement of a CPA, additional cleanup costs, and will likely result in amended tax returnsall at my expense.
  
  
  I ask that this complaint remain open and visible so that other business owners can make informed decisions. I am also considering further action if remediation is not pursued.
  
  
  Sincerely,
  ******* ********
  Owner, ****************