Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tools

Florian Tools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Florian Ratcheting Pruner as well as a sharpener from Florian Garden Tools & Accessories on July 13, 2025 and received an email confirmation of the order. The total for the two items, plus shipping and handling, was $64.43. No tracking information was included with the order confirmation. On August 7, 2025 I sent an email to their customer service email address ****************************************** informing them that I had not received my order or received any additional information about my order (tracking number, back order notification, etc) since my order was placed and asked for an order update. I received no response from Florian. I sent a second email to their customer service email address on August 18, 2025 to again ask about the status of my order, and again I received no response from the company. I included the order number in both of the emails I sent to them.Before sending this message to the BBB I searched the address they have listed on there website: ************************************************ which does not seem to exist. The address keeps getting corrected to **************************************, which according to ****** Maps (which may not be accurate) is the address of an insulation contractor named Awmco. According to Florian's ******** page, the business was purchased by *********************** in a post from August 2022. Interestingly, *********************** does have a location near the ************************************************************ address. The person pictured as the founder of the *********************** on their website is also pictured on the Florian website so there does appear to be a connection between the two businesses. The Florian Amazon Store has no currently available items.If the company is still in business (if it ever was legitimate) and just has extremely poor customer service, I would like the items I ordered. If they are no longer selling products, I would like a refund.

Florian Tools is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.