Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the new president of an HOA that was supposed to be managed by this company. They ignored our buildings requests to schedule new board elections since we had no board from June 2022-October 2022, so we had to do that on our own. Not only have they ignored dozens of phone calls, emails, letters, and in person visits from June 2022-January 2023, they have ignored our lawyer, they have ignored the banks, and they refused to give us any of our HOA records (tax documents, sub contractor information, etc.) We need this information to manage our bank accounts, which we have not had access to since June 2022 (7 months!).We fired them for cause (not responding to any of our contacts! We didnt ask for anything except our association information I listed above) in November, and they have continued to ignore us. They are actively sabotaging our ability to self manage by refusing to give us the records. I have made it clear to them that I will show up to the office whenever is most convenient for them to pick up the records, but they continue to push me to voicemail everytime.

  

  Business Response

  Date: 01/03/2023

  A message was left returning ****'s call last week.  Our next contact occurred yesterday (01/02/2023) as we were closed the week between Christmas and New Years.  All voice mail messages stated that we were closed.  The auto receptionist also had a message stating that we were closed until 01/02/2022. 

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18672637
  
  I am rejecting this response because:

   

  We have been trying to get a hold of someone regarding issues we have been having since June 2022. The first time your office finally contacted us was on Christmas Eve 2022 when you left a message on one of our phones. You didnt respond again until after I called your office every hour the day you reopened, and even then you didnt respond to our countless emails until after I filed this complaint. The response you gave did not solve our issue. As you have still not worked with us to solve the issue we are having, I am rejecting this response. I look forward to accepting this response in the future as we continue to communicate and come to an amicable solution.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/28/2023

  Mr. ********* request have been responded to.  ******************** was reminded that the Association is under contract, although he doesnt care about the contract. 
   
  We will reach out to ******************** to continue the conversation.
   
  Thank you,
  **********;

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 18672637
  
  I am rejecting this response because: I sincerely hope you will reach out to us to address the five different sections in our contract that your company violated. Including refusing to put a member of our board on the bank account, something that I see you were fined for in January 2023 for refusing to do with a different association. It seems this is a pattern. Perhaps you should look into your recordkeeping practices. Not to mention the $1600 in unpaid water bills in 2022 despite 1) receiving our full monthly *************** until we fired you and self managed in the new year and 2) not mentioning a single time to us anything about these unpaid bills, despite us contacting your office 23 times.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/22/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the home in April of 2022 and was aware of *** fees. Unfortunately, I never received the coupon book or outreach information to discuss the payment of the fees. As a result, I outreached the *** ran by Park Management in late June as I was aware my dues were still needing to be paid. I was informed by a representative that my ***s were paid through, that I did not incur any late fees and that the coupon book would be mailed to my home for further payment. They citied a company issue with the distribution of coupon books. After the phone call, I did receive the coupon book and moved forward in paying my scheduled fees as appropriate. Unbeknownst to me, I had been incurring late fees each month. You can see in the attachment all of the charges went through on June 30th. Meanwhile, I was under the impression I could move forward in paying my monthly ***s after receiving the coupon book in mid/late July. As a result of the discrepancies, I called multiple times for clarification and to speak to finance to clear up any issues. I sent email correspondence, was transferred numerous times, and was unable to obtain the insight needed in order to find resolve. I am seeking late fees to be removed and the focus to be on the timely payment of the ***s. The erroneous charges, failure to respond to *********** attempts, and refusal to provide timelines of resolution feel predatory and unjust. Even after outreach to stop additional fees, I continued to incur late charges and threats to my credit report.

  

  Business Response

  Date: 11/23/2022

  As a one time courtesy we have removed the late fees on ******************** account. 

  For future reference, the monthly dues are due on the 1st of the month.  The assessment late if not received by the 15th of the month.  A $25.00 late fee is applied if the payment is not received by the 15th of the month.    

  Coupon Books for the 2023 Assessments will be sent out soon.  Non-receipt of the coupon book does not allow for non-payment of the assessment.  

  Assessments may be paid by: 

  - Deliver a check to our office at ************************************************** 60462

  - Mail your payment to *************************************; 60187-0550

  - Homeowner portal at www.parkpmsolutions.com. 

  Customer Answer

  Date: 11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The *************** have been paid with a zero balance showing through 2022. With that said, I'd like to reiterate  the delay of payment occurred as a result of the delay in receiving the coupon book; but also as a result of the narrative obtained over the phone back in June/July. There was a miscommunication and the continual back and forth would have been prevented had finance returned my phone calls. I look forward to smoother waters ahead. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed against Park Property Management Solutions in *********** ** on behalf of the Villas at Gull Landings Home Owners Association.In January 2022, the owner of our original property management company, Cornerstone Management, *********, **, passed away. We were told all the way through March that they weren't selling the company, however, we received notice at the end of March that Park Management had purchased the company. We received one letter and one email notification from Park Management letting us know they were taking over, and that they would contact us to introduce themselves and go over the transition. That never happened and that was the last time they reached out to us. Despite numerous attempts to contact them, they were almost always unavailable. We recently found out that they stopped depositing *************** checks into our operating account, and stopped collecting electronic *************** beginning in April 2022. The account has dwindled from $50,000 to $9,000. They promised time and again to have the banking set up so we could transfer funds, but that never happened. Our *** Treasurer drove to their office to get the checks, sign them (as she and the deceased owner of Cornerstone were the only signers on our current account), and deliver them to the vendors because our vendor invoices were past due. At that time, She was still told the banking had not been set up (they initially offered a bank out of state which we didn't want to use, and they said they would work with a bank in ********). We engaged counsel, sent a letter demanding undeposited *** checks and paper work and we were then presented an invoice for services to the end of 2022. We have no agreement with Park and they are holding the *************** checks hostage until a fraudulent invoice is paid. We have no resolution and would the the return of the *** checks and documents Park obtained from Cornerstone without a signed agreement. The ***** is also aware of Park

  

  Business Response

  Date: 11/18/2022

  We purchased Park Management purchased Cornerstone Management of ********* earlier this year after the owner of Cornerstone suddenly passed away.  We sent out correspondence to the Board members advising of the transition and that we would open new bank accounts.  The Cornerstone record keeping was sloppy, which made the transition difficult.  We were advised that Villas at Gull Landing would like to cancel.  ******************** dont understand that we purchased the Management contract with Cornerstone.  He is trying to negotiate a lesser fee, which we did not agree to.  My last email to him was that he should let me know when he wants to pick up their records and we will let the attorneys deal with the balance due.  I never heard back from ******************** after that email.  He is welcome to reach out to me so that we can schedule a time for him to pick up the Associations records.  
  
  Thank you,
  *********************