Reviews
This profile includes reviews for Luna Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.91/5 stars
Average of 86 Customer Reviews
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Review fromJonathan G
Date: 04/05/2025
5 starsVery pleased with my choice to go with **** for carpet for five rooms in my rental property. Easy next day availability of the sales person, very personable and no high-pressure sales pitches, and offered his bottom line price upfront, which was less than half of a previous quote I had gotten. Scheduled the install for a couple days later and the installers were professional, on time and did an excellent job. I am extremely happy with my decision and purchase and would use this company again.Review fromShae M
Date: 11/14/2024
1 starShae M
Date: 11/14/2024
DO NOT WASTE YOUR ************** **** floors is good at selling you a product & taking your money for a job they cannot complete because they do not have the materials. And dont think about cancelling because you cannot get your money back. They just expect you to wait on them. No wonder they were brought out by Empire Today. Terrible customer service and attitudes.Luna Flooring
Date: 11/20/2024
Shae, this is not the experience that we wish for our customers, and we apologize for your experience. We understand that your order has been cancelled per your request. If you continue to have questions or concerns, please get in touch with us.Review fromDavid M
Date: 11/12/2024
1 starDavid M
Date: 11/12/2024
3 years after install the carpet has ripples in various locations in our bedroom. There is little traffic in this area and some of the ripples are large enough to trip over. Called **** and they said we are past the workmanship period. Well it must take some time for poor workmanship to show. They want $420 to re stretch the carpet. Will never use them again.Luna Flooring
Date: 11/13/2024
*****, we're disappointed to hear that you're unhappy. We understand that our team offered the best outcome possible. If you would like to move forward, please let us know.Review fromMonekia M
Date: 11/10/2024
1 starMonekia M
Date: 11/10/2024
Had engendered wood floors installed in August 2024, as of October 2024 my floors are coming apart and they want me to pay for repairs. This company is garbage and definitely not work the money. I will fight them in court before I pay them one dime.Luna Flooring
Date: 11/12/2024
Monekia, we hate to hear that your flooring has exposed issues. We want to investigate this further to see how we can help. We've located your account and we'll be in touch with you soon to discuss your options.Review fromTim S
Date: 10/17/2024
1 starTim S
Date: 10/17/2024
Very disappointed and disgusted. Purchased hardwood flooring for my entire first floor and the staircase. They installed the floor over 3 days but had to schedule the stairs two weeks later due to no materials. The flooring boards used do not seem to be the same quality as the sample. The stain on the wood barely covers the surface. Some of the planks are splinting. The installers barely spoke English which made communicating issues extremely difficult. The install is of very poor quality as well. There are huge gaps between boards so that you can see all the way to the subfloor. . The installers used a black putty to try to cover the gaps but it’s coming out of the gaps within weeks, making a mess. They also left tool marks all over the floor and my walls. For something I paid many tens of thousands of dollars it is highly disappointing. Called customer service to address the issues. They called me back 4 days later and sent out a team to look at the floor. They sent another install team who again barely spoke English. They are supposed to return next week to do repairs but I do not have high hopes that it will be satisfactory.Luna Flooring
Date: 10/18/2024
Tim, we take your concerns seriously and regret to hear that you’re unsatisfied. We understand that you are currently working with our customer service team to resolve your concerns. Please let us know if you still need assistance with anything else.Tim S
Date: 10/23/2024
The repair team is scheduled for this Friday 10/25/24 In the meantime we continue to find gaps, splints, gouges and at least in one area where the floor is buckled by about 1/4 along a 6 foot stretch on the 2nd floor hall. This was supposed to be the top of the line product but the quality is less than adequate and the installation workmanship is unacceptable.Review fromDavid D
Date: 09/21/2024
1 starDavid D
Date: 09/21/2024
They were very much a used car sales company They promised and did not deliver. Rescheduled 3 times for a tile install which never got installed.The worst service ever!Luna Flooring
Date: 09/23/2024
*****, this is not the experience that we wish for our customers, and we apologize for your experience. We understand that your order has been cancelled per your request. If you continue to have questions or concerns, please feel free to contact us.Review fromRebecca B
Date: 08/28/2024
1 starRebecca B
Date: 08/28/2024
Purchased 4 rooms of flooring from ****-first contractor came out and stated the floor was too uneven and didnt feel comfortable with installing and canceled-spoke with **** who stated they would send a floor specialist who came out later who said the floors were too uneven plus wanted the radiators removed for installation in order to do the job. Both contractors were very professional and trustworthy. **** now is REFUSING to reimburse our down payment of over $5200 and giving us all kinds of run around. Do NOT purchase from this company!!! They demand half the payment upfront then you cant get it back when the work cannot take place. Stay away from **** unless you want a headache experience!!!Luna Flooring
Date: 08/29/2024
*******, this is definitely not the experience we'd want you or any of our customers to have, and we would like to fix this. We've located your account and will be in touch with you soon to rectify this.Review fromKeri D
Date: 08/26/2024
1 starKeri D
Date: 08/26/2024
On 7/16/24 I had someone come to my home to show me samples and give me pricing. We settled on a carpet. She told me our payment would be $69 a month since we were financing. I get our bill and our minimum payment is $168. I called the finance company and he said we had to call **** because they had nothing to do with that. I called the *** from **** who came to our house. She said that they figured out what our interest would be, took that off the price of our carpet, but has no control over the rate the finance company gave us, which is 36%. When she first told me the rate, I told her I didn't want that high of a rate! They completely duped us! She and I must have said my payment would be $68 a month, like 10x. The reason I know this, is because it was all we could afford. They literally tricked us. I am in shock right now. I can't believe how shady businesses can be!Luna Flooring
Date: 08/28/2024
****, we take your concerns seriously and want to address this further. We've located your account and we'll be in touch with you soon to resolve this.Review fromGeorge P
Date: 07/30/2024
1 starGeorge P
Date: 07/30/2024
In January 2024 we set up an appt with **** to come and show us flooring for our home. The sales rep had many selections and was here for 3 1/2 - 4 hrs. We took her advise on the best flooring to suite our needs. The new flooring was installed on Jan 24, 2024. Approx mid May I noticed the flooring in the kitchen starting to buckle in one section, I called and reported it took pictures and sent them to the customer service rep. I was told that the original installer noticed that we had kitchen chairs with wheels, and that they were the reason for the damage. I informed her that 2 days after the flooring was installed new kitchen chairs without wheels and a rug were delivered. They sent out another "professional" installer to examine the floor. He didn't speak English and said he needed more product. Another installer came the and concluded that it would be a more extensive repair needed but had to make a request for more product and approval from management. Once again the first installer came with 2 of his buddies and with his van still running in my driveway walks in my house and says WHAT?? They discuss in Spanish looking at the floor and he signals to me that they were going to replace 4 floor panels because that's all he feels it needs. I called the customer service rep and requested that she gets them out of my house she texted him. Another experienced installer came a week later took measurements and said he had to file a report. Today July 30 I was informed by the customer service rep that they decided that it was damaged by my kitchen chairs!!! And I would be responsible to pay to have it repaired. I said absolutely not as we already paid $8400.00 dollars for the flooring that I'll be paying for 4 yrs. So they have me over a barrel with my hands tied. She assured me she would see what she could do with the manufacturer and get back to me ASAP. I requested a call from her supervisor who has been in some VERY long meetings but haven't heard anything yetLuna Flooring
Date: 07/31/2024
******, we hate to hear that your carpet/flooring has exposed issues. We want to investigate this further to see how we can help. We've located your account, and we'll be in touch with you soon to discuss this.Review fromEric S
Date: 06/14/2024
1 starEric S
Date: 06/14/2024
This company is no longer in business. A formerly great, well managed company, that descended into merely now a fraud scheme. We placed an order, and provided a deposit, before we discovered that they were no longer in business. We cancelled our order, which they acknowledged, and they kept our $500 deposit. Fraud. Run away!Luna Flooring
Date: 06/17/2024
****, we wish to make this right for you, all we need is your account information to get started on a solution for you. Please email *********************************** with your account info, and we will work on a solution for you as soon as possible.
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